November 2023 by Shaista Naqvi
Excellent service. Had a puncture on the way to Glasgow. If it wasn?t for them I would have had to call AA and wait with my kid in the back. Thankfully was close by to the garage and the staff accommodated me despite being busy on a Sunday. Couldn?t thank enough for their help and saving my day.
November 2023 by Christopher Wright
Absolutely shocking! My appointment was 2.30pm and I left my car keys and mobile number at 2pm and they said come back at 3.30pm and it would be finished or phone me if earlier. I arrived back at 3.40pm to be told that they have not even started and nobody suddenly didn't know what was going on. They should change there name to NOT FIT
October 2023 by John Hambly
Exemplary service, due to the excellent staff working there. We had a blow out and the team, despite being Sunday, went out their way to get us fixed and back on our journey. Friendly and very knowledgable. Thank you so much.
October 2023 by Colin McGowan
We dealt with Robert at store. our job is Specsavers Home Visits and we have 3 company Cars all of which use Kwik Fit due to our contracts with Arnold Clark, However the car in question is owned by us and the last time we attended the service was quite poor. On arrival the change in service was noted right away. Robert was fantastic explaining the process and what we needed - 4 new tyres. Robert appreciated that we needed to be back on the road ASAP and went above and beyond to do this for us. I noticed right away that we were made to feel valued as a customer which has not happened previously at this branch in fact we used the mobile service one time because it was quicker than going to the store. I don't know if the team has changed but I would highly recommend friends/family to visit this branch now. Robert and the team were 1st class and I can't thank them enough for their professionalism and getting us back on the road.
October 2023 by Roksana
Very friendly staff. I was in an emergency to get my battery changed and they didn?t disappoint. Even with no availability they squeeze me in. Forever grateful!
October 2023 by Rudy De Sousa
They had ordered my tyres but I guess there was a miscommunication between staff for next day as they couldn't find it...I came back the next day and David eventually found them. He was very very helpful and even came in on his day off to get them fitted. I then ordered another 2 as he mentioned BUMPER to help with breaking the payments up.It was my first time coming to Kwikfit after 10 years. 10 years ago I had the worst experience with the London branch that I vowed never to return, and recently I almost didn't come back again because of misplacement of my new tyres. But David saved the day by going above and beyond even coming in on his day off.
September 2023 by Innes Chalmers
Even though they were initially unable to complete my tire repair, I am confident that the team were not at fault due to the extent of damage. The staff were friendly and helpful and went out of their way to resolve the issue. Ultimately, I got my car back on the road.
September 2023 by Rab Hill
Staff was friendly amd very helpful, nothing was too much trouble. I was kept informed with how long my repair would take, and the cost was clearly explained.
September 2023 by Jim Paton
It was close to closing time they pulled out all the stops to help me they were second to none thanks again
September 2023 by Thomas Wilson
Great customer service, easy to book and a prompt appointment.
August 2023 by Damian Beattie
Outstanding service from Stuart at Cumbernauld. Always great to see a Pro who goes the extra yard. Much appreciated and recommended. Thanks.
July 2023 by Julie Flynn
Went today (Saturday) to try and get a new tyre. No one at all apart from 2 staff. Need to book in, soonest appointment Monday. I?ll just stick to my local garage.
July 2023 by Caroline ?Ruby Panda 2014!? O'Neill
I had nothing but positive experience from the minute I walked in. I needed my tracking to be Aligned the person able to do it was about to finish but said he would do it so annoyed I didn?t take his name. The person on the desk and this mechanic were amazing!
July 2023 by Angela Ferris
Customer service stinksHad a puncture would look says too busy, when I drove in they were so fast to run out and say we are busy come back Monday, durrrrr I have a puncture how can I get back when the air it gusing out of the tyre which you could hear it, neither of them wanted to do anything. Worst repair shop ever for Kwik Fit, a few months ago, they put my friend's tyres on back to front, yeah, back to front unreal just because they didn't want to work near closing time.
July 2023 by Joan Williams
Fantastic service from the friendly team at Cumbernauld. They helpfully managed to squeeze me in without appointment to do safety check on a tyre. Their reassurances really helped reduce stress ?. 100% for customer service
