December 2023 by Jarred Gibb
I recently visited the Cumbernauld Superstore on Saturday, December 16th, at 09:30, and unfortunately, it was not a pleasant experience. Several issues significantly impacted my overall shopping experience.Firstly, the self-scan machines were not working, causing delays and inconvenience. Additionally, the Tesco app presented challenges as it doesn't allow two individuals to log in simultaneously. To manage this, I had to resort to using a screenshot of the barcode connected to my Google Wallet, essentially creating a makeshift second card.The checkout process was marred by a staff member who appeared to be having a difficult day, leading to poor service from the start. When I attempted to scan my club card, I was abruptly told, "You can't do that." Despite seeking clarification and explaining my situation, I was met with a rigid response citing policy as the reason for the change.The staff's overall response during this visit lacked empathy and seemed content delivering unwelcome news. The communication style used made me feel talked down to, resembling being addressed like a child.Thank you for your attention to this matter. I hope this feedback leads to improvements in the customer experience at the Cumbernauld Superstore.
December 2023 by Waz Ada
Shop here every Saturday early in morning,but after getting abuse and threatening behaviour off the cleaner today I will never ever be back I wait to here from Tesco before I take it further, the guy even asked me for fight and it is all on Cctv
October 2023 by The Lord of the chocolate highway
Not a bad Tesco just a shame about everything that surrounds it. Bakery isn?t great either.
September 2023 by Elaine Beck
Getting very fed up going here. Quite often they don't have what I want. Never enough checkouts open and the queues are half way up the aisles. What's going on Tesco ?
September 2023 by Fiona McCorkindale
Every checkout has a queue halfway up an aisle
September 2023 by Andy H
The service is/was extremely poor. I waited 22 minutes for a plate of macaroni. Soggy.. looked like a plate of tripe. When it artived the plate was dropped on my table 'Theres your food.' And he walked away.. No apology... nothing. I told the staff i was writing a review.
August 2023 by Mark Todd
Great selection, plus not very busy
July 2023 by Servius The Bear (ServiusTheBear)
My experience in Tesco extra has always been good. Staff are friendly and helpful and the products I use are always in the same places. Which is perfect for me to get in and out.
July 2023 by tracy docherty
staff are friendly and helpful allways well stocked even click and collect hardly get substitutes and even if do then they are decent t alternatives
June 2023 by Jamie Wilson
The standards in this store seem to be slipping massively. Bakery department is terrible, nothing is baked properly and the quality is very low, in store baker is obviously badly trained or incompetent.Too many home shopping colleagues obstructing aisles and in general the store seems to have become very disorganised and dirty.
June 2023 by Margaret Lisa
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May 2023 by Siouxsie Sioux
The last several times I have tried to do an online shop the majority of produce is either not available or out of stock. I have been a Tesco shopper for over 25 yrs however find myself shopping elsewhere because you can?t get most of what you want on line. Poor show Tesco.
May 2023 by Steve McNally
Prices have risen a ridiculous amount in Tesco lately at the same time as the range has dropped. Yesterday I struggled to buy 3 different products.
May 2023 by James Logue
Staff very helpful and friendly, even really early in the morning.
February 2023 by Lynne Summers
Always go on a Sunday because it is nice and quiet. Firstly I have a coffee in the cafe served by Lynne what a wonderful person nothing is too much bother. I can usually get what I need.