February 2024 by Lizz Young
Why do we have a medical centre/doctor when you can?t get a bloody appointment, maybe you need to die first. All you get is phone back tommorow at 8 so there telling me if you want an appointment. For the next day you have to phone in the morning, (it wasn?t even for on that day) why do they bother having a practice? Suppose one thing the staff are nice
October 2022 by P E G Coutts
Really grateful for the swift call back from one of the G.P.s regarding much needed medication. The Doctor was extremely understanding and helpful. Since 2019 Bank Street have provided excellent healthcare and referrals.
May 2021 by Pippa wilson
Receptionist is so very rude and clearly thinks she's a doctor. Explained I need antibiotics but her attitude was disgusting she really didn't care and told me she would put me in for an advice call but she doesn't know how that would be any good. Turns out I got my antibiotics and she expected me to go till middle next week for them. Maybe a refresher course on what her job actually is and how to have some manners.
March 2021 by Alastair Macfarlane
I've been with this practice since I moved to Cupar in 1972. Obviously personnel have changed over the years - when we came here there were only two partners in the practice and no health centre - but throughout we have had helpful and expert service, for which we are grateful.
March 2021 by Ray Haiselden
The young lady that works in the reception needs a new job or just maybe her manager needs to closely monitor her very ugly bad attitude. Disgusting front of house service and uneducated beyond anyone?s standards not to have the nerve to reply after insulting me! A simple sorry from the young lady would have stopped me from CLEVERLY writing this review. I felt so sorry for the doctor as they had to take the wrath from me when it should have been the young lady in question. Once again this review is not on the Doctor?s professional service, it was on the person you have to deal with before you get to them.........
March 2021 by Christopher Williams
Always get an appointment when I need one. Staff, nurses and doctors are efficient, professional and kind. I'm glad that they are my doctors.
January 2020 by Roman Radke
This is a poor excuse for a medical practice. This is for me and my partner. Poor palliative care for a relative, can never get prescriptions or appointments, discrimination regarding another relative, all staff are generally rude and don't seem to understand the concept of duty of care or in fact they are a public service with prime purpose to serve the local community and manage family medical care. Have been told to go private and pay for own health care despite the fact everyone already does through their taxes which is then awarded to this practice in funding for their services which in turn they consistently do not deliver. Not a service for them to be proud of.
January 2019 by Simon Evans
Aye it's the doctors
January 2018 by Michael Landless
Sometimes wonder how this is a doctors surgery...called for two hours to get an automated message "we are currently experiencing high volume of calls (for two hours) not very helpful when you do get intouch they say there are no appointments left your to late phoning our phone lines are open from 8 I had called from 8:30
January 2018 by Leah Wilson
I've been trying to get through all day and I'm just getting the machine telling me that there's a high level of calls, they need to sort themselves out. They are a joke
January 2018 by Sean Walsh
Great practice, especially when it comes to mental health issues.
January 2016 by MrFallen1992
Where to start?! You need to ring about ten times before they will answer their phone. poor communication between themselves and local pharmacies - always messes up your prescriptions!
