February 2024 by Karen Mcnab
Shambles of a place could not renew the photo on my driving licence because they don't have a tablet linked up had to travel to Clydebank to get some kind of service and the staff there were so nice
February 2024 by Etech Electrical
Our company attempted to post a parcel here. The employee at the post office counter immediately said he was going on a break as soon as we arrived with the parcel. Nobody else to help or take the parcel. Terrible service and complete laziness from M at the post office who clearly wanted to avoid doing any work. If a customer enters with a parcel and you are standing next to the counter, serve the customer first and then go on your break, or at least have someone available to fill in for them. Had to wait 20 mins on the guy returning. Pathetic customer service and very rude staff.
January 2024 by Andrew Kilpatrick
The most rude staff in the in anay shop in the town, rude lazy, I will never use it again.
December 2023 by Susie Connolly
a shambles, staff dont know how to work the computer and dont much care, M stated today "complain, it doesnt bother me" it should bother you, its your job.
October 2023 by Fiona Hoyo Diaz Martinez
Not a proper post office. Was cash only. Didn't have most forms. Couldn't do driver license renewal. Waited in a long queue only to find out it was pointless
July 2023 by Lizzie Mwiks
This is the worst post office in West Dumbartonshire with Rude Staff ?.I had ordered 2 pairs of summer shoes from Shein and since Royal Mail tried to deliver to my house twice without any response. I redirected them to be delivered to my local post office in Dumbarton thinking that it will be easier to pick them after work..... that must have been the worst decision ever I have ever made.I went to pick my parcel yesterday after work and since I had not carried the red royal mail card with me I showed the lady the redelivery email I had received from Royal mail after redirecting my parcel to that post office.She then said that she needed a proof of address and I told her that the address will be the same but the names will differ because I ordered with my nickname but my home address will be the same.She then went back again to the parcel room and came back to tell me that the manager had refused. I asked her to call me the manager whom I tried to explain to her that yes I ordered with my nickname but used my official email, phone number and the correct address but it was a waste of time because she didn't want to listen neither did she care at all.Today after work I remembered to send a friend to pick it for me with a copy of my driving licence which matches my address and the red card that royal mail left in my address with the reference number but still the rude lady at the post office with her rude manager couldn't not give my friend my Shein Parcel despite the fact that, the reference number, name and address on the royal mail card matches the ones in the parcel.I find it highly discriminative and intimidating. It's not the first time I have encountered those 2 ladies rudeness in that post office, I have a few friends and family who have been made to feel awkward by the same staff. Definitely they lack work etiquette and customer service skills whatsoever, especially the so called manager?.
July 2023 by David Buchanan
Pointless open until 2100. yes it is but the post office till is not as 'we have not been trained and therefore cannot provide the service that we are open to perform. :-(
February 2023 by Samantha Hope
The managers attitude is stinking and should maybe think of a career change. Not friendly at all. However the other staff are nice.
December 2022 by janette gallloway
The Post office staff have the manners of a Gringe. I have been trying to get my bus pass for over 4 weeks . They would not entertain my carer. So I got a taxi from alexandria in and filled out the form I showed them my expired disabled pass my passport my bank card. And they refused me I needed proof of address. Why would i want my bus pass to go to someone else's address. So my carer went back in the next day and they told him I had to come back in myself. Another taxi. And it was closed due to flooding. Merry Christmas post office Gringe. To be fair it was the one and not two of them.
January 2022 by Cameron Bruce
Staff are always very helpful and friendly never had any issues
July 2021 by Alexander O'Brien
Miserable staff who really should find a new job and not take it out on customers. Especially the manager who likes to blame you for everything.
July 2021 by Sarah Johnson
Miserable staff who go out their way to make your experience there as awful and difficult as possible. Do not recommend at all
July 2021 by Tam Da Bam
olone post office worker likes to make things awkward when posting stuff either doesn't like her job or likes to be miserable
January 2020 by M Zubair
Great service quick and helpful staff
January 2020 by Sandra (Sandra)
Helped with my passport and keycard