February 2024 by Robert Eastwood
Unfortunately one member of staff let you down.You had a old side board clock for 20 pounds but key missing.I do donate items but today I liked the clock and asked if they would take 15 but tall thin man said no in a blunt way. So I asked if they could knock of a couple of pounds as key missing ,Just said no and walked past me as if I wasn't there. Very rude person who needs customer training. I left feeling like a unvalued customer, but it's ok to happily take items I donate. Not anymore.
July 2023 by robert sproat
Very friendly staff and excellent value for money
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Email:
[email protected]February 2023 by Lynsey Campbell
Always presented well
October 2022 by Stephanie Marr
Such a shame that it's so expensive! I couldn't believe my eyes at some of the prices!!
April 2022 by Mandy Johnson
Excellent service from first contact . Everything went as arranged . Lovely , helpful staff from phone calls to collection drivers Would recommend to anyone wanting to donate furniture . Thankyou l so much
December 2021 by Sheila Smith
Good. But prices can be expensive. To buy a mattress and base separate.
October 2020 by Christine Jardine
I'm commenting on their furniture pick-up, which I would highly recommend. Stuck in during lockdown, we decided 2 large wardrobes needed a new home. I booked a pickup online, then was called by the local organiser who explained everything we needed to do to be safe. Today, 2 young men arrived early and have both heavy wardrobes were in the van by 9am. We were really pleased it all went so smoothly.
October 2018 by DeniseJ-38
Today I have spoken to the most unhelpful person I have encountered for a long time.In the Dumfries Lorburn store I rang to ask if I could reserve a table and four chairs and pay today. There are no payment facilities to do so which I accepted. When asking to reserve them until next Saturday he said they couldn?t as they needed the storage. Now given the items are not particularly large and there has been dining furniture in the same shop for weeks!! Also there is a large holding area at the rear of the shop I really object to this argument. When asking to speak to the Manager he said she will say the same thing.I have always supported BHF and particularly at this store but this negativeattitude has really made me think again. Being so intransigent when all charities are under pressure is something that BHF can ill afford.
October 2018 by ryan burns
Great for people moving into their first home very cheap and your doing your bit for charity
October 2018 by James Park
Always plenty of bargains. Something for everyone. With the money going to research for Cardiovascular disease and Stroke.
November 2017 by Wendy Tremble
Hello potential donators. Be aware. Went into the shop to know I donate a corner wardrobe. The young lady took my details and we set a date for collection.
So on the day the wardrobe cleared and ready - doors off and sections apart so it could be taken out. Biggest section 150 cms long (i.e. double wardrobe size).
The result??? two young men who said they felt they had not been told it was a corner wardrobe, they felt they could not take the wardrobe sections out of the house, nor did they have someone 'build it up'.
So, I pointed out
a) that the young lady had not asked for further details.
b) that the wardrobe did come in to the house, in its sections, no bother, and
c) there are only a couple of bolts to put what sections you want back together. Doors are easy.
Makes me wonder ............................ So have the Heart Foundation now lost one of their repeat donators of clothes, house stuff and furniture?
September 2017 by John Love
To expensive. I have and old TV and my old scart socket free view box broke so i went looking around the charity shops for another one because you cant by them in stores any more because they are to old. They shouldn't be any more than £5 that would be maximum price to pay i seen 1 yes but it was £10 unbelievable!
July 2017 by gabriella parello
Always a wonderful vaierty. But sometimes the prices can be a bit on the high side for second hand items. ..
March 2017 by Hollywood Callum Brown NWO
Such comfy sofer beds ma nana bort fome use lot but one is more sutted as a couch than a bed cause ma mum and cousins find it uncomfortable ð??ð???
