February 2024 by Joc- joc
It seems most of the reviews are nice which will make mine out of place.We have went to this store twice already and both times we encountered the same dark-haired bearded guy with glasses and also both times he was rude to us. We are not locals not even Brits. We're Asian living in Dumfries for a year now because of work. Because we wanted to buy souvenirs to take back home for a short holiday, we went to this gift shop as this the only one open. Looking for sizes of shirts, I asked this guy if I can open one of the items in plastic and asked again if I could open another one. Mind you, I plan to buy those items I haved requested to open so he doesn't need to return them back which I know for a retail person will be added work. I did say I will buy them though after he expressed that opening them is kind of annoying. He could've said, there's already sizes out for me to check but he instead preferred to be rude while being friendly to other customers (which we experienced on our first time there, he did not assist us with smiles at friendly conversations at all unlike the other couple before us).I have never met the lady which in the other reviews mentioned. I wouldn't know if we will be treated the same.Before we decided to go to Scotland we knew from others who have been been here and also Scottish colleagues I worked with that Scots are nice people and friendly. In reality, I have encountered much more racism here than when we were working and living in the Middle East. To think that UK vastly promotes equality and diversity is such an irony.Lastly, because the guy already said it's annoying to take the shirts out from the plastic, we just bought what we liked without opening them. Went to our holiday and gave to our loved ones the shirts and one of them has a hole on it when my Dad opened his.Customer service at its finest ?
November 2023 by John McGuire
Warm, friendly and the lady took her time to describe what certain stones did what, if your down that way pay the premises a visit.
October 2023 by benji walker
Great little gift shop, sells a wide range of gifts and souvenirs, very friendly guy who works there, highly recommended a visit to this little hidden gem.
August 2023 by Christine Blandford
Lovely shop, customer service is next to none, very welcoming, helpful and very cheery
May 2023 by Carolann Cameron
Great selection of gifts and funny cards for all
April 2023 by Vinny Connor
Wonderful customer experience enhanced by the owners enthusiasm, personality and kindness. A great shop for your Scottish souvenirs and gifts. Great range of affordable items and brilliantly displayed.
April 2023 by Fraser Barnes
The place is very lovely, staff are great, down to earth, and a good laugh too. The souvenirs they have are pretty wide in terms of variety. Very warm and welcoming place and would recommend 100%.
April 2023 by Obaapa Yaa
So good atmosphere and service in this place!! i like it! recomand!
April 2023 by Jonathan Santos
Small store with all kinds of souvenirs from Scotland, excellent variety and prices, plus the staff that serves you is very friendly and attentive, if you want to take back some souvenirs from this wonderful country, this has to be a mandatory stop.
April 2023 by Daniel Rowe
I visited Dumfries in the pouring rain looking for leather bookmarks but couldn't find any never the less, found a true gem of a shop well stocked & friendly staff will revisit in the future.
April 2023 by jerry saunders
The Treasure Trove was a great place to pick up some top quality holiday souvenir's to take home to our family. The shops owner was very friendly and helpful although we couldn't understand a word she said, lol. If we are ever back in Dumfries we will definitely pay this shop another visit.Jerry and Jay, Bournemouth
April 2023 by Wayne Lawther
What a wonderful experience we had! My family and I popped in to buy some souvenirs of our time in Dumfries and we were pleasantly surprised by how reasonably priced everything was. We bought everything we needed at a great value. The lady owner was really warm and friendly which added to the whole experience. Defo worth a visit!!
April 2023 by John Hannay
Was killing time between trains and found this gem. If you cannot find a perfect gift for a true Scot or an aspiring one you never will. Great chat with owner, a lovely lady.
April 2023 by Carol Liddle
Love this place they have every thing you can always find what you want and more staff are fantastic
April 2023 by Bethany Foxon
An amazing gift shop with such a variety of souvenirs to choose from. The staff were really kind and welcoming, showing us all the different choices and options. I'd definitely recommend if you were looking for somewhere to shop.
