March 2023 by Google user
It?s the best pharmacy I?ve ever seen!
February 2023 by Kristina Palesheva
It?s the best pharmacy I?ve ever seen!
August 2022 by Charles Simpson
Love Davidson
March 2021 by Trina Little
My mother ordered her prescription, and expected delivery within the usual 2 -4 days. This was on a Tuesday and by the following Monday, still no prescription. She phoned high street pharmacy and explained situation, although before she had even finished full story, she was interrupted by usual, ?when did you order it, have to allow enough time?. In a nutshell, my elderly, housebound mother was given the runaround and was told to phone chemist across from doctors incase it had went there, they told her to phone surgery, who knew nothing about it, as whoever had taken her original order, hadn?t processed it. Mistakes can happen, but usually an elderly person on medication, needs their medication.!! Basic customer service, especially with an older person would usually dictate that the pharmacy assistants do the phoning round branches, and perhaps the most obvious, apologise for mistake. Just a simple sorry. My mum by this time had been without her prescription for a few days, and was desperate to receive it. In past she has been told the delivery service is voluntary and they don?t have to deliver to anyone, so in a panic she contacted me to collect it. Again, this was medication for an elderly lady, that she has run out of because of mistake by pharmacy. Haven?t apologised for mistake, have made her do the work trying to track it down, and can?t even offer to deliver it. I do believe if I hadn?t collected it, they would have made her wait till next day. Really need to rethink basic customer service, and how the vulnerable, like the elderly are looked after should a mistake occur
March 2021 by James Torrance
Helpful staff . Easy to use
December 2020 by KeithM-2039
I called in this Pharmacy Monday 7th December 2020, as I had run out of Ibuprofen I take for occasional headaches, back pain and muscle strain. I should point out that for the last 10yrs or more I would normally go to the Anderson street branch for my regular prescription medication for TIA.The shop assistant asked me what strength tablets I would like. At this point she was "cut off" by a young women I took to be a qualified pharmacist, who started questioning me about what medication I was taking and why I required Ibuprofen. Having named all my prescription medication, she asked me why I was taking Lansoprazole ( part of my prescription ). Her manner was becoming more aggressive as the conversation continued. Perhaps she was taken aback that an 80yr old pensioner could answer these questions. The aggressive diatribe continued , at this point I left the establishment. I obtained my Ibuprofen from the Anderson St Branch. I will not set foot in the High St branch again
October 2020 by AMDunblane
This pharmacy is in a good location in the middle of the main shopping Street in Dunblane. There is a good range of products sold by knowledgable, friendly staff who will do their best to help customers. They also provide a really good delivery service for prescription medication.
April 2020 by Liz Rooney
I have just received my prescription , delivered by your lovely driver! I'm eternally grateful to this service at this particular moment in time ? thank you I would also like to especially thank Marie for her customer service , she is so helpful and friendly an exceptional member of staff .once again thank you
April 2020 by Gerard McEwan
On 1 April 2020, quite unexpectedly, Bannerman's, Well Place, delivered a repeat prescription to us 7 miles north of Dunblane. This was an an unexpected kindness of the type that will make this crisis much more bearable for all. Thank you and best wishes to all your staff.
January 2019 by Robert Mcdonald
My course of tablets has the wrong quantity prescribed, and caused me to make a second trip. Looks like someone can't count right.
January 2018 by Dionne Ward
Great friendly service
