September 2023 by Gacha life Eva
Lousie in the Dundee store was very helpful and friendly throughout the whole process. We are both really happy with the service and product. Laura and Martin
August 2023 by Shelley-Anne Craig
Louise changed a battery in my watch and also adjusted the links,thank Louise excellent service.
August 2023 by Farah Solaiman
I have been a regular customer with Ernest Jones and they always provide 5 star customer service. Louise in particular was the highlight of my experience recently - I had to bring back a necklace and she resolved my issue with a smile, solution, underpromised and over delivered -my necklace was back quicker than expected! This kind of customer experience from Ernest Jones should be an example to others :)
August 2023 by George Cunningham
Craig and his team went above and beyond to give me great service and I thank them sincerely.
July 2023 by Louisa Duffus
I had a sapphire and diamond ring designed and made for me by Dundee shop and after 10 years there was a few issues but the shop took the ring and after some inspection they have made me a new ring. Vicky and the other staff have been amazing, I could not have asked for better service, with regular phone calls and updates.I received my ring this afternoon and am absolutely delighted, my ring is stunning. Thank you Vicky and team.Louisa Duffus
June 2023 by Lizzie Baxter
Went in to look for my wedding ring. Service was amazing. So helpful without being pushy. Let me take my time and decide what was right for me. Ismail was so knowledgeable and really lovely. So glad I went in, only went to look but left having bought my ring. Even after I purchased the device was great, organising a re-sizing for me before I pick it up. Couldn?t fault anything.
June 2023 by john mcdonald
Hello I had spoken to Vicki at the Overgate store a few times over the phone and all I can say is she was very freindly and professional and had really helped me I can honestly say she's a asset to the company
June 2023 by Gail Mccallum
Louise was very friendly and helpful in dealing with my request for a gucci battery reseal.
June 2023 by Lizzie Gregory
Went in to look for my wedding ring. Service was amazing. So helpful without being pushy. Let me take my time and decide what was right for me. Ismail was so knowledgeable and really lovely. So glad I went in, only went to look but left having bought my ring. Even after I purchased the device was great, organising a re-sizing for me before I pick it up. Couldn?t fault anything.
May 2023 by David C
Vicky was incredibly helpful and provided me with extremely useful insight regarding relevant questions to ask and what to look out for, although I didn't make a purchase at this time I would definitely consider making one in the future thanks to her.
May 2023 by jenna Mccash
I was served by Louise brilliant service, very helpful and she was able to answer all my questions, assisted myself and my fiancé with picking the perfect wedding rings and explaining all the finer details about the finance side of it also Vicki is lovely aswell their are both friendly and easy to speak to
May 2023 by Peter Street
Excellent customer service at the Dundee Store, Craig assisted massively with our purchases of 2 wedding rings. In fact he choose my future wife?s ring ?
May 2023 by david pickup
Craig the manager was extremely helpful and polite in all aspects of my purchase
April 2023 by Connor Mcclelland
I was in a little while ago to get a present for my partner, Vicki was an absolute star helped me pick out the perfect watch and my girlfriend was delighted thank you so much Vicki for your help I'll be back soon ??
April 2023 by Chloe Scotland
Vicki was lovely and helpful we looked at a ring for my partner and Vicki helped every way she could and she also help our friend that was with us lovely service great staff definitely be back for wedding ring for my partner
