January 2024 by Imran Amin
What a terrible experience, junior and senior staff. I will now go elsewhere for my optical needs.
January 2024 by W Mughal
Served by Kirsty today. What a dreadful service. The legs on my Quicksilver glasses (a Specsavers exclusive brand) broke before only a few months after having the glasses and I paid to have both sides repaired. One side has snapped again - they are very cheaply made. Kirsty gave me 2 options, either I pay £64.50 (50% discount) for a new frame and they will be ready today, or I pay £15 to replace the damaged leg and it will be ready 5 days later!! How unfair! When I questioned her about this, I was told it's because they're busy...well how is it that you're able to take out 2 lenses from one frame and put them into another frame for £64.50 but you're too busy to take out one screw and replace the leg and re-screw it for £15??? That's trying to pressure a customer into paying more. I informed that it is a bit of an emergency as I need the glasses to be able to work and drive and that the snapped leg is sharp and digging into my temple, she made a facial gesture as if to say "tough." I said it before to a Specsavers staff member and I didn't take action for previous bad trading practices - but this time I think it's definitely a case for trading standards to have a look at. Avoid this place at all costs.
January 2024 by Paul McBean
Poor customer service. Assistant did not listen to my needs and insisted on adjusting my glasses at the door of the shop, not in a booth at the back. Glasses not still fitted correctly.
December 2023 by Nathan Marshall
Staff were great and helped me feel great and welcome. Very good experience.
December 2023 by rajiv sharma
Visited 8 times the store for eyes. Every time they said to give more money to upgrade lenses. Finally after paying what ever they said, bow they say, " U need to have two pairs of glasses "Such a greedy people/Doctors/Professionals.Never visit this again
December 2023 by Gitanjali Sharma
The prices of Frames & Glasses are too high.One can get the same products in ASDS for less than half price
December 2023 by Mohammed Abo zaid
The eye specialist was very nice and professionally excellent, thanks to everyone working there
December 2023 by Anne Laxy
Friendly, personal experience on entry and throughout my test. Experienced staff extremely helpful with my choice of frames. All in all a perfect appointment!
December 2023 by KHELIFA HELAL
I checked my eyes test every two years in specsavers for long time and every time i found something new and best i really recommend to everyone because the stuff is very professional and they do not waste your time even the glasses are cheaper compared to other companies.
November 2023 by dorothy white
Staff were very helpful and knowledgeable gave me options and didn?t hard sell
November 2023 by Iain Brough
Very happy with the service. Friendly and knowledgeable staff.
November 2023 by Jackie Orrock
Excellent service. No waiting around and very helpful and friendly staff
November 2023 by Halah Alkadi
Very friendly staff and very helpful, it was a short time waiting and their prices are reasonable
October 2023 by Philip Yard
Turned up for my appointment only to be told I was 2-3hrs late . Showed staff my appointment email I received with date & time of appointment. It seems specsavers had messed up the appointments . They couldn?t even find the questionaire I filled in prior to appointment. Seemed rushed when collecting & fitting was done . They got money so not interested anymore. Definite room for improvement on customer service by soon staff . Shame as there is some excellent staff . ???
October 2023 by Euan Stewart
I have always had a positive experience at Specsavers Dundee in the 3 or 4 times I have been in and this week was no exception. Lisa Norrie examined my eyes and was extremely professional, thorough and friendly explaining everything clearly and with no feeling of time pressure etc. Thank you.
