April 2022 by Andy Hislop
We had a great experience at the bank today,even though they were very busy the staff took time to help everybody.We had to transfer a large amount of money and the assistant took great pains to make sure we weren't subject to fraud,this made me confident the transaction was carried out properly.thankyou.
March 2022 by Robert Green
Closing the branch early with no notification from the bank they are doing so. Getting beyond a joke with them now. Find a bank that actually care about their clients folks. As RBS clearly don't.
February 2022 by SynCrusade
Not a branch you can use if you work, still closed on Saturdays. Not to mention the waiting times are deplorable.
December 2021 by Leo Findlay
Was sent a gift box of sweets and chocolate to apologise for a wait! I am transgender and have recently legally changed my name, when I went into the Dunfermline branch to change my account details and get a new debit card I was met by lovely, trans friendly staff who referred to me by the correct name and pronouns for the entire experience. Admittedly, the process did take about 40 minuets but during that time the staff talked me through what was going on, made small talk, and were just overall very polite and professional. Two days later, I received a box of chocolate truffles and a gift box with various chocolates and sweets in the post, with a note from the bank apologising for the wait I'd had earlier that week. Me and my Mum were totally stunned! A huge thank you to the RBS team and the wonderful Lorna Madden, who personally signed the note.
October 2021 by Sharon O'Donnell
Worst bank I have every known for queues all the time . Also their opening times are very short . They really need to put more tellers on to stop having people waiting unnecessary .
July 2021 by Lynn Mccord
The staff here are lovely and very professional however the length of time spent waiting in a queue is completely unacceptable perhaps a few more tellers would help. Make sure you?re not rushing on to an appointment because you?re definitely going to have a long wait
July 2021 by Ron Cairns
Just been along to RBS in Dunfermline, difference between Dunferline and Kirkcaldy is like chalk and cheese. The gentleman at the entrance of the Dunfermline branch was very polite and helpful. I explained what my visit was about and he showed me to a waiting area. A few minutes later a lovely young lass approached me and resolved my problem within a few minutes.I didn?t get the name of the gentleman or the young lass but she had long blond hair and she used to work in the Cowdenbeath Branch.Well done to the Dunfermline Branch 10/10 for manners, politeness, knowledge and helping Senior Citizens.Kindest regards
December 2020 by NeilR-417
Went to RBS Dunfermline today (Sat 19th Dec 2020). Outstanding customer service to not only myself but also customers before me. The branch had a notice to inform customers they were understaffed due to COVID, but both staff in the branch were doing a brilliant job. Very patient and very helpful. Just wanted to say thank you.
October 2020 by WilliamB-524
Checked the website for the opening hours for Saturday the 17th and it said that the bank was open until 1500 hrs. After parking the car and walking from the car park l found that the Bank closed at 1300 hrs,the website still shows that the Bank is open till 1500hrs
August 2019 by DarkSuccubus Forever
Been with RBS for years and never had any problems. Staff are very nice and helpful. RBS is the best.
June 2019 by Cheryl Houston
Vulnerable young adults sent into severe financial hardship with this bank my daughter has learning disabilities and cannot remember the information to cancel her iTunes account this has gone on for about 2 years with this bank taking he money and charging her £8 a day because she dosnt know how to cancel with iTunes she has cancel all direct debits with this bank and still gets charged WHY ON EARTH hasnâ??t someone advised her to close this account and open a new one you are greedy bank with employees that donâ??t give a toss think Iâ??m goner take this one to the banking ombudsman ! And work with these vulnerable young adults!!!!
December 2018 by Andreea Serban
I phoned the bank to ask a question about the very late delivery of my bank card and they simply put me on hold and then hang up on me. I opened an account 3 weeks ago and they said it would take about 3,4 days but its been 3 weeks and my card still hasn't came. Its absolutely disrespectful and unbelievable.
June 2018 by Louise Reekie
Constant queuing at any time of the day or week (have tried them all)!!
April 2018 by Julie Irvine
Just spent another 20 mins queuing in this branch to pay 2 cheques in! If your are going to close local branches you need to get better!! Always a big queue, 2 tellers only, one pay in machine "out of order" and other wouldn't accept my cheques. Not even an apology from teller
September 2017 by Rossco Ward
staff always very friendly and helpful
