November 2023 by Gareth Williams
Always friendly and professional, they've gone the extra mile for us on many occasions.
October 2023 by Ernie Nicholson
Great pharmacy. Staff very friendly helpful professional. Keep up the good work
October 2023 by Mike Grabiarz
Have no issue with pharmacy at all, I will even say great staff, been there hundreds times as my son have diabetes. Last Friday was running late after work and get there two minutes before closing 17:58 they doesn?t shut earlier and definitely doesn?t let me feel guilty for run in last minute :)
September 2023 by Roseanne Simpson
Went into the chemist today to collect my prescription. Was told it wasn?t done yet and I was asked would you like it today. When I said yes please was told well we can?t do it today and asked do you want to take it elsewhere which I did. When you go in the staff ignore you and carry on doing what they are doing until they are ready to help you and not a word spoken. I went to the doctors surgery and have changed to willow pharmacy. What a difference. Pleasant greeting, the staff can?t do enough to help and the service is extremely fast and efficient.
September 2023 by Roseanne Simpson
It?s time Well pharmacy bosses looked at the service of the very inefficient and unhelpful rude start in their branch at Elliot street Dunfermline. I like many others won?t be using this chemist again and have asked my doctors surgery to send future prescriptions to willow pharmacy who offer a first class service. Worlds apart. You actually get spoken to when you enter the premises instead of being ignored. Obviously it?s too much to ask the staff in well pharmacy to do their job. God forbid
June 2023 by Garth Brooks
This is officially the worst Pharmacy in Scotland. Use to be good and efficient when David ran it a few years back but has now sadly gone down hill. Many issues over the years, one of which was very concerning and reported to Well who did nothing as far as im aware. Most drugs are ?double checked ? and signed off, more so when its a controlled drug such as Tramadol. On one occasion a temporary Pharmacist managed to dispense my highly controlled prescription with 6 tablets missing, very conveniently they just happened to be on the counter when challenged about it.Today was the final straw. The attitude of the staff is horrendous and about as helpful as a chocolate fire guard. Trying to call them to find out if my prescription was ready, as usual there was no answer. On making my weekly visit to that area of town i went in to ask if it was ready,to be told i would receive a text. At this point the pharmacist confirmed it was made up, it just needed checking and this woukd take half an hour (great easy work if you can get it i feel). Obviously i was less than impressed and asked for my prescription back and I would get it elsewhere. I was informed that was not possible and i left the place. No sooner had i walked to the Doctors surgery next door and told them to stop sending my prescriptions there in future,then walked to the car to receive a text message. About 150 seconds since I originally left the pharmacy, my ?half hour wait? for my prescription magically turned into teo and a half minutes.I have not the will or mental strength to deal with these people anymore so im out. Do yourself a favour and go elsewhere.
April 2023 by Stephen Ferguson
They hardly ever answer the phone
December 2022 by Lesley Mccormack
This has to be the worst chemist on the planet, and im really sorry to say this. It doesn't matter when you try to phone no one answers. The other day, it was like someone kept answering and then cutting you off. I know the phone ringing is annoying, so would it not be better just to answer it or employ a person just to deal with the phone. I put in prescriptions for 2 people in the same house, and they text you 3 days apart to say they are ready. There's a reason you hand them in together its so you can pick them up at the same time not having to make 2 separate journeys. Im sorry, but this had to be said.
October 2022 by Nicola Mcvay
Absolutely shocking service 2 nd month in a row prescription not correct items missing ?? I then received a bag with my name on but another customers medication was inside definitely not very professional ??was told by the assistant the items missing were not ordered so had to go back into the surgery who told me they were ordered so go back and hey ho they have the prescription which she clearly said she didn?t but it won?t be ready for another 6 hours unbelievable especially after my husband had been to try to collect the prescription a day before and was told to return at 130 pm on the Tuesday it?s now 12 pm on Wednesday??avoid
October 2022 by Douglas Mayne
Absolutely disgusting staff?s attitude stinks was told nobody said it was urgent it?s staff who should be saying not available for a certain amount of days instead very curt down right rude no wonder they get 1 star won?t use again unless desperate SHOCKING
June 2022 by Willie Duncan
I have used this pharmacy for over 20years but since it changed to wells it has went down hill fast . Rude staff unhelpful its as though they are not bothered if you use them or not . was outright told that they did not want my prescription so will never use them again . To say so disappointed can not Express my discuss with customers service is nill is being very kind to them
well pharmacy next to nethertown surgery Dunfermline. Please be aware when using this chemist.
February 2022 by leeza minns
Great pharmacy, use it every time i am at the doctors, never had any issues, used for many years. And reference the last comment. its always been absolutely spotless.
July 2021 by JoJo
i used to work there, and the place is absolutely disgusting. the entire time during covid, the place was cleaned maybe once or twice. filthy. staff were outrageously rude, and the company as a whole is just awful. wouldn't step a foot in there if i were you
July 2021 by Mary Whyte
Brilliant staff, very attentive and always very helpful welcoming and polite
July 2021 by Samantha James
Local Pharmacy attached to my G.P.'s surgery.
