November 2023 by James Cross
Avoid ordering a kitchenPlaced an order a few weeks ago for my daughter all went great at this point advised of a delivery date paid for all goods and awaiting delivery then the sun beginsDelivered as per date stated , however once kitchen fitter arrived I got a call to say two out of threeworktops weee damagedAnd also the oven was missingCalled the East Kilbride store to advise about the worktops and was told to call Darnley store ,so called store and advised of the situation and also explained that there was a time limit to get the kitchen installed due to a Disablity issue within the homeI received a call back saying next available delivery date was three days away ( no use )so I called a freind and he collected for me to get the kitchen pushed onAt this point all seems to all good with all units etc and fitter cracking onI had ordered additional tall finished end panels and a door to complete the boxing in of the existing boiler , so when going to build the tall housing unit I was discovered that two of these panels were a darker colour from the other panels and doors , so yip back on ovine yet again and was told couldn?t give a time for delivery as the come from a seperate supplier( again I raised the issue of the importance that due to the situation within the household this had to be completed asap )so got to speak to a manager and I received a call back to say they would be delivered by courier today( still waiting and it?s 2.30 pm ( another day wasted and another day I have to pay a kitchen fitter to come back )My daughter returns last night and said I?m sure that?s not the colour of the doors I choose when ordering so I called East Kilbride store again today and spoke with a woman and she confirmed it was the darker (slate grey that was on the system for order ( now I worked out why the above tall end panels were slate grey nit light grey as the rest of the kitchenI called today just after 12 and was told a manger called Joseph would call me back still waiting so I called again (he?s is in lunch )great customer service still waitingMy daughter can?t have the issue with all getting changed to the colour she originally had chosen so she will have to live with this wrong coloured doors etc etcAs for the oven she has order another one but yet again no call re payment that was made for the original oneSo it?s now been two additional days I have to pay a fitter due to no fault of my own , and a kitchen that is now the wrong colour from which was chosenI am awaiting a reply from b and q East Kilbride and I will be asking for compensation regarding this nightmareI have had a trade account for years with b and q and I can assure I will never use them againOne very dissatisfied customer ( oh it?s now 3pm and still no courier delivery re missing parts or that call from managementJim
October 2023 by Jonathan Burns
Staff are decent enough but the timber cutting facilities are always out of action. As a trade this makes life an absolute misery.Machine is either broken down or they haven?t put staff on that are trained in using it meaning that 6/10 times I go I end up having to abandon materials I?ve picked out and drive to Darnley or parkhead!
September 2023 by Phil Bradley
What can I say? It's B and Q... generally speaking, its the one stop shop for most light building, DIY and gardening resources, with a wide range of tools, ancillaries etc for most trades and DIY projects. Prices vary, as does value for money, depending on what you're buying: they can be competitive for some things, but pricey for others... Opening hours are great, staff are friendly and fairly on the ball and happy to help...
September 2023 by Karen Mcelwaine
Shopping for paint today.Lynn at the paint counter was fantastic and so friendly.Whilst waiting on paint being mixed I tried to download the club card that would have given me a £5 voucher off my £72 spend on paint.Phone was running slow. Lynn used her radio headset and spoke to someone at front desk and asked if they would honour the £5 voucher as the club card would not download.At the front desk we were treated appallingly, no one knew anything but someone said they heard it!!Did not get the £5 voucher off it was not honoured as I was told to download it!!Well done B&Q, Lynn at the paint counter earned you the 2 stars your front desk staff need to communicate!
September 2023 by Jim Coyne
I had some problems with plumbing fittings during a DIY project. I made contact with the instorre plumber. What a great guy, gave me lots of advice on what to do. 5 stars ?. Been back a couple of times for further advice.
August 2023 by Jane Weir
Was returning flooring i had bought to much,no hassle,money back into my account. excellent service when purchasing flooring as well.?
July 2023 by Charles Sloan
As always, helpful staff and easy to find products. Check out is also very easy.
July 2023 by Allison Fitzpatrick
Customer service hadn't a clue, giving out numbers that don't exist. Then giving you a number for the company you want but it takes you back to the b N q number that then says b N q don't accept calls. Absolute waste of time
July 2023 by Robb
WOW, ive used a screwdriver and a claw hammer to try and open this tin of pain WTAF...i know B&Q got slated online for the paint spills from thier paint in store mixing...but FM. the see saw has gone too far.I've a Trade Point card an tbh, it's only useful for large DIY projects. The majority of my domestic home and garden purchases, I still do price comparisons against proper trade outlets.But the Trade Point B&Q card is still useful as long as you keep your spending up to qualify for the discount, but often, B&Q runs non trade promotions that offer 20% discounts over holidays and seasonal deals.Just today, I got a 3 for two deals on fencing staining that the Trade Point card did not match due to low purchases the previous month.I did a smallish fencing job that was priced at nearly £800 for materials with Trade Point, but I got the materials from a wood merchant in motherwell for £584 ?.Shop around and compare, tbh B&Q really is a DIY outlet, but the Speedy Hire partnership is Mint for everything from nail guns to mini diggers.
July 2023 by Irene McIntosh
The Kitchen Design team at the East Kilbride store have been first class helping me get the design of my kitchen exactly the way I needed it to be. Extremely patient with my numerous amendments. A shout out in particular to Mark and Joseph. Thank you :)
July 2023 by Billy Boyle
Got what I was after, a SDS drill. Though over all not the same level and abundance of tools they used to have. Hand tools were definitely lacking in verity. 20 minutes in store and no sign of staff. I ended up helping another shopper with their query and giving some tool advice.
June 2023 by Dylton Group Ltd
Absolutely ridiculous customer services asked one of there abrupt employees if they done a 4-8m in timber said no went round and low behold I found 4.8m timber then took to check out and Margaret was excelling in how not to treat customers B&Q no wonder trades don?t use you as your staff are as qualified as an unborn child in there jobs. If I could give lower I would and generally never have a moan but this if I treat my clients the way they treat me and my staff today I would never have work -10 ??
June 2023 by Chilli Palmer
Plenty of variety for all your DIY needs from kitchens and bathrooms to screws and fixings. This particular store has good stock of everything, great choices of different products and I will always prefer to use B&Q before Screwfix, even though they are both owned by the Kingfisher Group.If I have one slight niggle about this place some of the staff are as bright as an eclipse.
June 2023 by Grzegorz Rys
I would like to sincerely apologize to the gentleman at the counter. His name is Craig, I went shopping today and I was very mean to him. Also the lady who helped me. You were right, I was wrong. I'm sorry/ really sorry.
June 2023 by ann morrison
Bit annoyed family gave me gift cards for Christmas and birthday and i xant use them everything i looked at they wouldnt let me pay online with gift cards i also had ordered stuff already payed with my debit card and got my stuff delicered to the Isle of Lewis now their saying they don't deliver here
