December 2023 by Deborah Finlay
Honestly, best pharmacy I have ever attended. The female pharmacist (sadly, I forget her name) always goes above and beyond to help, and she actually cares! I am mentally unwell and she always takes time to listen to me and make sure I am safe - especially when I am in a bad place. She makes effort to respect me and shows genuine interest in how I am getting on.I really do hope she sees this review message.It only takes that one person to make a difference - remember that. She?s that person.Thanks again.
September 2023 by Joan Mclaughlin
Called in thur night to speak to pharmacist re an issue was dealt with promptly and efficiently
June 2023 by Anna Tsalpara
Just horrible customer service. I was left without my baby?s medicine 7:30 at night. No other pharmacies open that time. Nobody bothered to phone me and tell me they don?t have the Medicine so I could search somewhere else. Clearly they don?t care ..
June 2023 by jay kinney
Wife took son 14 for some advice for severe hay fever the Pharmacist told them he needed fexofenadine and to call 111 for a proscription and for it to be transferred to them. Called 111 as advised on for an hour. For the nurse to tell me that it is available with out proscription over the counter. The pharmacist Totally waisting our time and worst of all letting my son suffer more unnecessarily. Can only conclude the branch seams to be not carrying basic stock now and they want to supply everything on on prescription because they will charge the NHS more than the cost of over the counter
April 2023 by Suhan Ravendran
Worst pharmacy. Ordered my repeat prescriptions for x2 ventolin inhalers to say its not arrived and then having to make me wait to give me an emergency one, which I didn't end up waiting as already waited long enough. Should have these ready in the pharmacy, not having to go in their back garden to make it. Pathetic!
March 2023 by Carrie McKechnie
What is wrong with this pharmacy? Terrible reviews all round yet nothing done about it? Every time I go I wait in a queue for 20/30 minutes, get to the front to pick up a prescription, person at the til will then go back and forward several times, 10 minutes each time disappearing through the back then coming back to ask another question then disappearing again. Waste so much of my time in this place! There is always about 4 staff behind the till yet one dealing with the queue. Worst pharmacy in EK!
February 2023 by Alison Heron
Waiting times are shocking. Twice I have ordered a repeat prescription and my Salbutamol Inhaler is missing.
February 2023 by Jordan Smith
Went in to get a prescription ordered. Advised it would be 1 hour wait. Went away with my son and sat about for 1 hour to return to them saying they wouldn't have my order in until Monday now. Pretty poor wasted my time and they're time.
January 2023 by Philip Annandale
Went to collect prescription this morning shutters all down note on shutters not opening till 2.30 today does not mention that on website disgraceful way to treat customers. Whoever is in charge of employing sufficient staff needs a good kick to get there act together
December 2022 by Ian Cooper
Worst Pharmacy in Scotland, Never have prescriptions ready even after having them for days and always incomplete and Pharmacy that can't get basic medicines e.g. Metaformin. Don't use staff not trained in basic customer services and rude and always think they know better.
December 2022 by David Murray
Reading these reviews explains a lot.Been visiting EK this week and I popped in to this pharmacy yesterday for my first (and last) visit just to buy over the counter medication. I was treated like a naughty boy by staff member who was very patronising. Not a happy experience and I won't shop there again??
December 2022 by Fiona Mabonga
Useless... needed emergency prescription.. nhs 24 sends it to this pharmacy as it is (supposedly) open on Sunday.... arrive there and it is closed! Sign says open 9am to 8pm Sunday but all shutters are down, nobody answers the phone... what is that?!
October 2022 by Sharon Thomson
Twice i waited in a queue for 30mins, prescription not there again, staff pleasant but not even staff, one woman waited 30 mins , to be told her prescription won't be ready till the following day. Ridiculous
October 2022 by Rachel Sutherland
Always so busy and so slow. Have here older staff being openly rude to younger staff. Now close 1-2 for lunch as well. Much better going to Morrisons In stewartfield. Staff are never apologetic and have no sense of urgency. Do not recommend at all. No time to browse the shop cause if you do the queue will have doubled! No fast queue for people just putting in prescriptions? Go elsewhere!!
October 2022 by SHREKEK
Went to collect prescription this morning shutters all down note on shutters not opening till 2.30 today does not mention that on website disgraceful way to treat customers. Whoever is in charge of employing sufficient staff needs a good kick to get there act together
