January 2024 by Elizabeth McCann
Ordered from the drive through, sausage and egg mcmuffin with no cheese, when I got home and took my breakfast out to eat it, sadly I saw that my mcmuffin was covered in cheese ? not happy, tried calling the restaurant to complain but got no
January 2024 by Alexander Mcgrory
Ordered via McDonald?s app for my kids lunch - times on the Uber app tracker kept changing and then when the food eventually arrived at my house it was freezing cold! & the bag was soaking wet so clearly not stored correctly in a heat bag. Phoned Uber customer services who said this was McDonald?s responsibility and not there?s , Tried to contact the McDonalds at Lee burn but the number given on google is actually non obtainable. Absolute shocking customer service which resulted in my order going in the bin and going to BURGER KING for a WARM meal and BETTER food. Lesson learned never order from McDonald?s again
December 2023 by Marley Kenneth
Order a simple order yet not one thing I ordered did I get!!! Your staff are useless and rude when people order something they expect to get what they asked for not what use think they will want do ur job right or get better
December 2023 by Caitlin x
Can't get an order right, ordered chicken big mac and 2 other burgers and recieved 4 happy meals! Absolute joke of a
December 2023 by Nicole McIntyre
Drive through at a stand still for 20+ minutes, eventually did as cars behind me did and reversed out and went inside. Waiting over half an hour for Big Mac meal and a cheese burger happy meal! Poor staff run off their feet but company is more interested in just eat than the customers in their stores or drive through! Food was Luke warm at best. Franchise has went down hill big time! McDonalds need to step in and do something about this. Fast food my backside!!!
December 2023 by abeera mustafa
Wonderful place to eat. Really enjoyed the atmosphere, great service and the food was delicious. Fresh and hot. And very tasty. Will definitely be going again.
December 2023 by Gemma Thomson
Ordered a deliver which never came and company denied all responsibility despite charging me for the meal. Refused to take my complaint or assist in anyway.
November 2023 by David Reilly
Waited ages for order , when shop had only 5 other people in it !! Drive thru was quite too ,Customers that make the effort to go to it , should be served before the take away guys !!!!!Parking: Total mental McDonald's should take some reposabity for outside too !!!!
October 2023 by 19holden86
Honestly would not order from here and go to burgerking if my daughter wasn't so fussy and won't try anything else, our family order out of convenience and not wanting 3-4 different take aways and delivery charges! There are always items missing! It is not hard to doublecheck the orders before they are sent out for delivery, I worked for mcdonalds in my teens so I know its not a physically or mentally demanding job! If the staff spent half as much effort on their jobs as they do standing about chatting the service would be 80 - 90% better!!Also the phone number needs to be updated or something as some times it works but is never answered and other times like today I get the number you are calling is not recognised message! Just a shocking branch
October 2023 by Mark Grant (DJMarky)
Not one of my favourite locations for a McDs this one has got my order wrong more than once, service is slow and its very cramped. Your honesty better going to the other one at Kingsway even though its the same
September 2023 by Gordon Brown
Waited almost 30 minutes and had to ask about the order. Order had not came through and hadn't even been made although showing on public display ready for collection.Monopoly promotion clearly on show throughout but not all relevant items purchased had stickers attached. Extremely disappointed given the size of the company and the opportunity to quickly show empathy via service gestures
September 2023 by zarakurti world
Ordered 3 fish meals. 2 large fries and 2 portion of dippers been asked to wait for it.. Waited 25 minutes arrived with burnt filetts, stale and missing 2 fries... Went in with my autistic son... (that's is another story).. But no response from the staff... Very very disappointed.
September 2023 by Siobhan Brady
Vile. I have a family member who passed away in 2019 who would be warmer than the food we received. Oh and surprise, surprise, not one of the 5 dips we ordered were in the bag ? You should be ashamed. Avoid at all costs and save your hard earned money!
September 2023 by Audrey Barr
If I could give zero stars I wouldI ordered from just eat tonight and only half my order was delivered, it was cold. I tried calling the store but no one answered the phone n the restraunt. The service is terrible and we always have stuff missing no matter what we order somethings missing.Parking: Not a lot of disabled parking
August 2023 by Carol P Loch
I am autistic and the music was very loud. I asked the Manager to turn the music down she said she would but didn?t said she?d do it in 10 mins but didnt. Whenever I have visited this McDonalds other staff and managers have been very understanding. Time was 19:10
