November 2023 by Rhona Boardman
The staff here always go above and beyond with a smile on their faces and some lovely chat to make you feel acknowledged. Nothing is too much bother, sourcing out of stock medication, coming to your rescue when you run out and contacting the doctors surgery when prescriptions haven?t come over . Helen the pharmacist is so knowledgeable and has given advice numerous times, all the staff are so helpful & lovely, fabulous customer service.
October 2023 by Gareth Dalrymple
Quite simply the slowest and most unhelpful pharmacy in East Kilbride. Please don?t ever have the audacity to ask to speak to a pharmacist as customers are beneath them.
September 2023 by Murray Thomson
Great staff always really helpful.
January 2023 by Kate Bryan
The staff at Rowlands are always very helpful. I meet myself coming backwards between my mums prescriptions and MARR charts and my own prescriptions but they are always on the ball (more than me!) and most helpful.
July 2022 by Steven Dow
Not an ounce of concern. Pharmacist spoke freely to the assistant without acknowledging my existence. Continued to stuff her face with food. Charming.. Off to another pharmacy
May 2022 by Nicola Gillies
Absolutely fantastic chemist! Staff very friendly! Just been in to collect my mum's prescription, which wasn't there again, thanks to the doctor. Nothing is a bother for staff. With things still as they are at the doctors surgeries, I'm very glad we can rely on these lovely ladies in this pharmacy.
May 2022 by Tracy
Very poor pharmacy, customer service not a priority, NEVER opened on time 9am, customers lined up outside, whilst staff chatting having tea and toast, regular occurrence. Very rarely does the phone get answered just rings out. Such a shame as the village needs a pharmacy just not this one
May 2022 by Lesley Docherty
I would highly recommend Rowlands Pharmacy, all the staff lovely are very helpful ?
April 2022 by Marion Buchanan
Tried to call this pharmacy for 40 minutes to save my 62 year old husband with chronic back pain a wasted journey to see if his pain medication prescription was ready to collect?he doesn?t drive and I?m I?ll in bed!!! No rang out continuously then went from engaged to dead?.so off he went walking the 15 minutes in pain to pharmacy to be told it wasn?t ready! They would text him later in the day to let him know when to collect?..he came home was literally in the door 2 minutes when they texted him?..I am very angry?. same member of staff no apology?.I only hope she never gets to feel his pain!!!
April 2022 by Claire Carter
One star is going beyond what they deserve. The worst pharmacy in East Kilbride staff are rude and completely unprofessional. Walked in at 5pm with a prescription for 2 items told it would be half an hour wait and to come back - I didn?t want to hang about the streets and was met with an attitude for asking if I could wait in the pharmacy? Asked for my prescription back and left to cackles of laughter from the counter? Healthcare professionals? Unbelievable
April 2022 by Anita Richardson
I must admit I'm very impressed with the village chemist lady's are fantastic if there is ever an issue with my prescription and if there is it is usually the doctors at fault for not doing there job! The girls are very helpful I am also grateful to the driver vinnie such a gentleman staff don't get half the praise they deserve
April 2022 by Fiona Stein
I find every member of staff pleasant poilet and really helpful u can ask anything about ur medication etc and they always take time to explain even all way through the pandemic they were just a phone call away thank u 2 all the staff
August 2021 by James Hughes
Worst chemist in East Kilbride. Staff are rude, Always always an issue with prescription and will always be told come back at 5 pm even though they are empty. Simply the worst chemist experience I've ever had and staff need lessons in public relations.
March 2021 by Donna Forster
I would just like to thank the pharmacist who processed my prescription when i went in this morning when it wasnt ready to process These guys are under immense pressure keeping up with the demand at the moment yet still smiling. Thank you!!
November 2020 by ClaireP-121
Lovely community pharmacy, so handy for all residents of The Village.