October 2023 by Lynda Chisholm nee Anderson
Excelente service, went over and above to help us and it was successful
July 2023 by David Lyttle
After 40 years with branch watching it go from a bank with tellers dealing with transactions to a drop in centre for wasting your time I?ve decided to open an account with other bank which hopefully still operates as such ,X
September 2022 by Paul Sands
Might want to add on website your closed on a bank holiday!!! Rather than saying your open!!!
February 2022 by Muhammad kamran Atta
I wish i could give them 0 or minus but not an option given. Anyways ,been to the branch today to exchange some cash to pound coins and fivers for my business. I was number 3 in the queue . Infront of me was a lady who was depositing a lot of cash folded in envelops on behalf of her mother ,which was clearly gona take ample of time. My total time to exchange the cash with change was gona take less than 60sec. Lady infront of me even offered me to go first and advised the lady on the counter to serve me first,which she refused by saying its only going to take 5 minutes. I kept waiting patiently for 22 minutes as i was told to sit down and wait . Only 1 counter was active which is a normal practise at this branch ,there were total 5 more people in the branch inside the cabins literally doing nothing. Queue started building up behind me as well but still there was no response from the staff. Lady behind the counter was still counting the cash of a customer at the slowest possible speed ,making sure each note was counted few times physically and she had to count thosands of pounds yet, not by machine. I was working and came on a 5 minute break thinking to exchange cash with change utilising my break. However ,things were totally different here,as no body looked interested to serve customers ,rather they were just passing time doing nothing .After 22 minutes of never ending wait,i finally approached someone in the office to do something which she never took serious. She looked least interested in serving customers. This is not the first time it happened ,Hence i have launched an official complaint and i will be looking forward to any conclusion to that.Eventually i left as it appeared very unappologetic and unprofessional to me for such a big organisation.Really pathetic show today by tsb .I am sure banking sector makes enough money to keep all counters active or manage the staff well and educate them to approach and solve customers issues efficiently.Really disappointed by tsb eastkilbride branch.
January 2022 by Kenneth Cunningham
Rude woman behind counter quizzed me on where £1000 in cash came from when I tried to deposit it. What the hell has it got to do with you?
January 2022 by Scott Macmillan
Very helpful staff
July 2021 by William McPherson
Website stated bank was open on Good Friday but was closed. Surely an organisation such as a major bank can sort out their digital information.
July 2021 by Alex Woodside1
I attended shop with business card that I?ve had multiple issues with and again the card was refused.Again had to go online and transfer money from business account to my personal account.Not acceptable at all !!!
July 2021 by heather todd
Only one staff member on . Ridiculous amount of time wasted hanging about. In 20 min queue before another staff member asked if they could help
January 2021 by Maureen Mcdonald
Staff all very helpful and friendly ?
November 2020 by Michael Thomson
Excellent service from Stephen at the East Kilbride branch. Very friendly, courteous and helpful (as always from all the staff at this branch). Stephen listened to what I wanted to achieve, and provided a quick and easy solution. Within 24 hours of visiting the branch I received email confirmation of opening a business bank account, and within 48 hours Stephen got in touch by telephone to personally confirm the account details. Absolutely first class service. Thank you.
September 2020 by BRIAN CARDENSnr
I think ? told you about myself age's ago now without just 1? bankcard Visa ? Classic and chequebook and I live on my own Todd right now and they are good enough to precision it on screen test it seems like a ? Amen peaceful time in graveyard ? Philipshill Cemetery funeral parlour Westerfield Road Castlemilk Glasgow G45 9SP in United Kingdom of Great Britain in Scotland ??????? and that is why I given 5? ? ? ? ? ? ? RATE And Review is film Snow White and seven Dwarfs, Doc, Sleepy, Happy, Sneezy bless you cotton woollies underwear right now and Bashful,
September 2020 by Rebecca Griffiths
Had an amazing experience yesterday in this branch.i ran up to finish my Christmas shopping before I started work & then realised I'd left my bank card at home.The lady who served me could not have been more helpful.She went so far out her way to help me get my problem resolved.
November 2018 by Stephen .
A big thanks to Patrick, the mortgage advisor here. He was very helpful and friendly and helped us renew our product for a better deal.
October 2018 by Leslie
Always helpful
