October 2023 by Ian Smith
Staff and optician very friendly and attentitive first class service.
August 2023 by Helen Ewart
Very poor quality and customer service! Bought 2 pairs of glasses £730. 2 weeks later ready to pick up. The designer frames I picked were twisted, the assistant stood for 40 mins attempting to fix them. Eventually I tried on the display frames which were a comfortable fit, she takes the lenses out of my frames n puts them into the display frames I tried them n they fitted fine but the lenses were all scratched n cracked, I refused to accept them. I was told new lenses would be ordered n I?d get a call, I got home n thot I?d call them to make sure they ordered me new frames too as I wouldn?t accept the display frames. The person I spoke to said they?d change the frames n order new ones. 5 days later the glasses were ready. Tried on the glasses n they fit fine but when I took them home the frames had 2 cracks n were scratched, they were indeed the display frames I couldn?t see them in the shop as I didn?t have the proper prescription on. I was livid. A total waste of my time. I took them back the following day n asked for a full refund. 5 days later still waiting for the money back. The experience has told me vision express do not do any quality control checks, they?re hap handed when it comes to handling peoples glasses and they clearly put profit before customer care n satisfaction. It?s been 4 weeks since having my eyes tested and I STILL don?t have new glasses due to them wasting my time and keeping me waiting for my refund. I?d never use them again and I?d never recommend them.
August 2023 by Ayough Shagbaor
I had a wonderful experience starting from when I arrived to the end warmly welcomed and I also received good services.
July 2023 by Janice Holland
I really got the best eye test thourough young lady was just so professional a charming young lady
July 2023 by Ann Lindores
Alistair is a very experienced person and has always put my mind at rest
July 2023 by Graeme McNiven
The assistance and helpfulness of the staff was amazing. Would highly recommend this store. Great service 10 out of 10
June 2023 by Elizabeth Scott
I had contacted Vision Express at East Kilbride when my current Optician had no optometrist available as I had a very painful eye which was constantly streaming so badly I couldn't work I needed assistance urgently. The team at Vision Express were so helpful and I had an appointment within 40 mins. Turned out I had scratched my cornea, I was given gel for the day time and a thicker gel for bed time. I was so impressed I will be moving to Vision Express now and would highly recommend them.
June 2023 by Anneliese Gannon
I was seen without an appointment as I was concerned about an issue with my eye. The young man at East Kilbride branch was most patient and informative. I left with assurances and knowledge of how to deal with my issue. Thank you so much.
April 2023 by Deborah Dyer
Recently visited for my daughters glasses after she couldn?t find any suitable frames in Specsavers EK, the two woman who dealt with us on arrival and then choosing glasses were extremely nice and very helpful, explained the NHS voucher system clearly to us and left us to try on as many as we liked and advised to just shout if we needed them, my daughter picked a pair that she liked quite quickly, a lot of selection here, we have been up today to collect the glasses and the chap who served us was great also, and had advised any issues at all please get in touch. Great service and will probably go here for eyetests now when we are all due them thanks to this great service ?? thank you!
March 2023 by stuart bonsell
Over all a very good visit, staff professional, everything explained well, very friendly and approachable, definitely use again.
December 2022 by Ray Addam
I had a fantastic experience at optical express east kilbride on Friday.My glasses were always uncomfortable because they didn't fit on my face properly. Adil Islam reshaped my glasses until they sat perfectly and comfortably on my face. He really took his his time until it was absolutely perfect. The customer service was absolutely excellent, I felt really cared for as a customer. I was so impressed.Thanks for everything!
December 2022 by Eddie Mitchell
The optician was excellent explained in detail what was causing my eye issues and prescribed drops and ointment to help and ease my discomfort
December 2022 by Frances Mcgarry
All staff great very good and Indepth eye test
August 2022 by David Munro
Polite and helpful staff. A thorough eye exam and good advice.
August 2022 by Ruby Bowring
Nothing is too much trouble for the staff of vision express, they were helpful and patient and very polite. It is now my preferred opticians and I shall be using them all the time from now on. I brought three pairs of glasses from them.
