August 2023 by Google user
I have had some great service there but I was very disappointed today when taking my nephew for one of his first ever experiences of golf. It is tough enough to get people interested, and we had great fun on the range and I wanted to see if he could putt and maybe what kind of putter suited him. The staff member was v arrogant, unhelpful, and unwelcoming to a young boy who just needed a bit of encouragement. I have bought 3 putters, drivers, gps, clothes, balls, and wedges there. Well we won't be buying a junior set from them. There weren't even decent ladies gloves to buy. Thank god for the side entrance to the range, they deserve our custom.
October 2022 by Michael Mitchell
Great service and advice. Very helpful people. Fair range and prices.
October 2022 by Tony De Luca
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[email protected]August 2022 by Jordan Glennie
Poor customer service and general attitude from staff at American Golf the Braids.On two separate occasions the staff here have been less than welcoming when I?ve visited the store for the club fitting service. I thought the first time was a one off but there seems to be a certain attitude towards amateur customers.I was fitted for irons a couple of years ago and more recently my dad went to be fitted. On both occasions they were cold and uninterested. I thought golf was supposed to be for everyone. Really uncomfortable and disappointing experience.
July 2022 by Kenneth Preston
American golf has severely went down hill customer service poor bought a motocaddy Pro line which developed a fault returned to the store with it to get it replaced. They did not have the bag in stock in the shop or online. Told go and pick another bag from stock on the selves, great I thought until I had a look at what was on the selves golf bags I've never seen on any course absolute garbage. Returned to the customer desk and said sorry there's nothing suitable can you refund my card ,sorry can't do that you'll have to get a gift card to spend online or in store . That's great but the store is full of golf gear that is just total garbage that I never see anyone with on the course.bottom line AVIOD at all costs .
April 2022 by Philip Leaver
Reasonable choice of clothes, good array of golf equipment.
March 2022 by jim lewis
Purchased taylormade waterproof golf bag £249. Not used through lock down or while waiting on surgery for knee. Not even 2 years old. Plastic rubbish. Zips falling apart. Checked reviews same problem on this bag. Taylormade website don?t even get back to you. American golf head office not interested either. Best option file a small claim at the courts. Plenty bad reviews about this bag. Normally great shop to deal with spent thousands over the years.
January 2022 by Brian Sharp
Great selection of new and used clubs. Large range of clothing and shoes. Well worth a visit.
December 2021 by John Wilson
Disappointed with the disiterested attitude of staff member when enquiring about stock availability. Also a number of items had no price information.
September 2021 by Nel Greig
Good food. Friendly. Excellent service from staff, mainly Spanish. They know how to provide excellent customer service. Breath of fresh air.
August 2021 by Alice Burgess
The merchandise is fairly conservative - blacks, blues, greys, with a careful strip of colour occasionally. Mostly plain.However, there's more choice online.The excellent staff here give excellent advice and service and were very patient with an older woman dithering around for ages in the shop trying to make up her mind.
August 2021 by Ian M
Purchased a new driver and only thanks to Jack Valentine's expertise did I get one that suits my swing. Will definitely return to Jack when I need new clubs. Also found cost very competitive.
July 2021 by Margo Scott
Cafe good and nice walks on Braid Hills
May 2021 by Paul Graizer
No prior booking required, decent facilities and reasonably priced
May 2021 by JimL-157
Purchased Taylormade waterproof golf bag. Zips are a joke. So is American golf. Not interested. £249 waste of money.
