July 2021 by steven thomas
I ordered cobra irons and driver on 10/5/21, at the time of order I was told the lead time was 4-6 weeks, it is now 3/7/21 and they are still not here, I have contacted my store 3 times and on each occasion I have been fobbed off with expected dates which then come and go without any progress. Not once has anyone from AG contacted me, I have to phone them. The most recent date given is the week commencing 12/7/21, 3 months after order date, I have no confidence this will happen. Staff refuse to cancel my order blaming cobra, covid and the best excuse I have heard yet, Cobra have been unable to source 5 iron heads, am I expected to believe that.....Customer service does not exist in this company, they are incapable of managing customer expectations, and appear to have no interest once they have your money. I do not for one minute believe any organisation which blames covid for any delay, all organisations have had a year to adjust their practices to take delays etc into account. This is simply a way of disguising incompetence.
September 2018 by Mikey Duncan
Superb customer service as always purchase regularly from the shop and the staff give there honest opinions over whatâ??s best
August 2018 by Walter Williamson
Sales assistant did not offer custom fitting but did allow a try out with a couple of irons,could have shown more enthuisiasm
August 2018 by Tom Buchanan
The sales person we dealt with was first class and very helpfull. He even placed the display trolley in my car to ensure it would fit.
August 2018 by Susan Cowie
Nice top, not for me unfortunately but my daughter is happy with it. Service is usually good in the shop. Not a very big choice of clothes for the ladies at the moment though. Come on American golf, there are lots of us out there looking for fashionable golf gear. You can do better!
May 2018 by Ron Hepburn
The guys at Braid Hills tried me with a number of crossover type clubs before we decided on the Pings.
I was off to Turkey the next day and they didnâ??t have the 3 with a regular shaft so they lent me a second hand stiff shafted club and swapped them over when I got back.
Have been going to Braid Hills for years. Always great, friendly service!
