December 2023 by Will Deakin
Always get what I need but what's the situation with carrier bags. Can't remember the last time there were any available. Today I overheard someone ask for one to be told no and we only have £3 ones. No other shop I go to has no bags. This needs addressing. Great store, always well stocked when I'm there, loads of choice and fair pricing. Just sort out the bags. Staff could smile more too ( bakery not included as they seem happy) Life is short.
December 2023 by Morna Gilchrist
Decided to shop at Asda at the Jewel spent 90 mins choosing what I needed and scanned through self service £90 + looked for carrier bags but couldn't see any so asked 3 workers who appologised that there were no carrier bags of any type ... what was wrong that managent couldn't of made an announcement over the tannoy which would have saved me shopping and the food from fridges and freezers being out causing a possible health risk to others .The 3 workers said they would put my shopping back .
December 2023 by Andrew Black
Thank you so much to Carolyn and Sarah in the asda cafe! coffee and breakfast were amazing and service was brilliant, have a great Christmas
December 2023 by James Thomson
They need to sack the manager. Stock is dreadful and no bags continually. Does he know ANYTHING about stock control? Utterly useless.
December 2023 by Lola Mac
Asda at The Jewel has gone rapidly downhill lately. Not enough staff, pizza counter no pizzas and have to order then come back later. Shelves empty, over a dozen items I needed not in stock. Gluten free section was empty of bread and GF no gravy or oats. So many other things completely missing from shelves. It's meant to be the biggest supermarket in town but it is the worst stocked. They aren't employing enough staff. The staff they do have are lovely, but due to corporate greed, they make the few work harder and above their pay grade, meanwhile shelves aren't filled. The clothes section also now looks like a jumble sale. What happened, used to be so much better? Not enough manned tills open, it's a massive hypermarket how do you expect us to run a whole trolley full of goods through a self service till. So had to wait in large queue. And don't give me the standard reply that you've noted my comments and will update management. Obviously this isn't happening as similar reviews to mine going back over a year. Listen to your customers.
December 2023 by Jonny Kermode
If you?re going to a have a Google Reviews QR code on your counters, you should have good customer service to go with it.I?m in the queue at lunch time, there?s 1 staff member at the counter, and 3 more floating about trying to look busy, meanwhile the queue is extended out into the Asda store.Not good enough.
December 2023 by Maggie
When is Asda going to do something about the pizza counter went again today to find out the poor girl who was there was there herself again and was apologetic saying it was closed as there was no staff and she was finishing her shift. Most of the time you go there the queue is huge and the poor staff are frantically trying to take orders and make them at the same time meanwhile today it was closing no staff !!! but there where 6 people all with Asda badges on standing in the drink aisle talking this is not the first time it has closed Asda seriously need to find a better system or employ more people or even better get the ?management? helping disgraceful !!!
December 2023 by Jane Mclean
I was shocked yesterday after visiting the ladies toilet in your store they were disgusting. Half the toilets didn't flush some of the cubicles didn't have toilet paper and others had the paper in so tight it was impossible to get it out.As for the floor it hadn't seen a mop for I don't know how long.Come on The Jewel take a leaf out of Asda Dunbar there toilets are spotless 5 star's for them!!
December 2023 by Christine Clark
It says open 24hrs yet I went in on a Sunday night at 9.30 and was told by the security staff "we close in half an hour", everyone else was told "we close at 10pm". So actual fact it's not 24hrs. Locals say they do it all the time. I know this store has had alot of hassle from youths but they are even closing when there's no disorder happening. I am not impressed as I have really bad health that affect my mobility so can't hurry about and can only go out when I get a few hours were my mobility is a bit better.Also their chicken is always a bit dodgy and their mince goes off before the "alledged" sell by date.
November 2023 by Ian Nelson
Avoid during peak times! Frequently the car park becomes paralysed, today for example it took 53mins from when I got back into my car to make it out the car park.
November 2023 by Sara Cameron
This store is truly grubby. As can be seen from the photos the toilets in a Saturday evening were disgusting and absolutely stinking. The shop itself was full of empty shelves, dirt on the floors and empty boxes across the shop. Asdas standards have really fallen below the belt lately. Food safety disaster
October 2023 by Janine Thomson
The biggest store in Edinburgh but by far the poorest stocked. We live almost half way between this store and the one at Straiton. I used to switch between the two but this last year the stock / availability of items in this one has become poorer and poorer. I stopped going around two months ago but gave it a go again yesterday. So many shelves were empty I was unable to do my weekly shop. I don?t understand what the problem is when the Straiton branch, Chesser branch and even the Dalgety Bay branch seem to be able to keep themselves stocked more efficiently.
October 2023 by Shuang Zhao
I had a really bad experience today. My husband and I came here to shop at 9:02 PM. We picked up the shopping cart on the way. As we were making our usual payment and heading home, Asda's trolley got stuck by the door. Then a security guy came up and asked for our receipt. Since I never take receipt, I don't have it in my hand. And then he said to check the cameras, and I said okay. But he spoke to me in poor words and then ignored my reply. He treated me like a Junkie, a regular customer who had been shopping in this supermarket for more than a year, and implicitly assumed that I had stolen something. I was so angry. I said I could take you to my payment counter to check my payment history, and he ignored me. He treated a loyal Asda customer with the same look and attitude as a thief. Any problems with Trolley should not be paid by a loyal customer who came here to spend money for a long time. I had no complaints about the second security guy who was a bit darker skinned, he had a great attitude, he respected me and explained to me why he stopped me. But the attitude of the first security guy and the way he spoke made me feel disrespected and insulted. I really wanted to talk to the manager directly, but my husband kept dragging me home. I would like to say that it was because of the first security guy that I decided to never shop at Asda again, he made me feel insulted and disrespected. I come here as a consumer and I don't deserve this treatment.After I waited for over 10 minutes they checked the cameras, saw we weren't thieves and let us go. What I want to say is that, first of all, the problem with the trolley is not my fault. I am just an ordinary customer who comes here to shop. Every time I come here, I take the same route and push the similar trolley. Secondly, it's not my fault that I didn't take the receipt. The self-service payment machine has the option to not take the receipt. As an environmentalist, I save paper for the planet. Third, to stop a loyal consumer when you are not sure if it is the trolley's fault. You, as a security guy should have a good attitude, instead of saying what you want to say and then ignoring me and treating me with the same attitude of examining and treating junkie! I come here to spend money, why should I be discriminated against like this? Fourth, I understand that there are a lot of lost things in large retail supermarkets, but I shouldn't have to pay for them. After wasting 10 minutes of my life, you have no apologies to me? Finally, I feel very uncomfortable about the way I was treated today. Because of the terrible experience I had today, I decided not to come back anymore. Who knows if the next time I come shopping here as usual, my trolley will get stuck in the doorway again and I will be insulted again, after I spent a lot money here?? excuse me?
October 2023 by Peter McPherson
The pizza counter is a joke, always under staffed and no pre made stock.Need to wait like 30 - 40 minutes on a pizza being made when your sometimes not in store that long.Iv complained to Asda directly and they say they will improve on this and I will notice an improvement which doesn?t happen.I realise they don?t want a lot of waste from unsold pizzas, but surely from the orders they take they can see what is the popular ones and have some of these pre-made.
October 2023 by Mike George
Water running out the freezers, half empty shelves, pizza counter shut (at 4 pm?). Is this place shutting down because it?s becoming a tip