November 2023 by Murray Scott
Thanks to Rowan who repaired my jacket whilst I waited free of charge very polite and professional service.
October 2023 by M.
Not only the customer service is awful every time that I go in. They always close way before their closing time. I rushed from the other side of town to get a couple tins of wax dressing for our Barbours and they were already closed. Very disappointing.
October 2023 by Thomas Emson
I would add 10 more stars due to the Excellent Service!
August 2023 by Iain Mactier
Don't normally feel compelled to write reviews but felt the customer service here deserves praise. Very helpful ?Canadian shop assistant and delighted with the purchase we made.
July 2023 by William Irvine
I called in to replace an item I bought, and this was arranged without delay, by a very polite young lady; I was impressed by the excellent customer service.
July 2023 by Helen Russell
Highly recommend this shop! Friendly and helpful staff.
April 2023 by E A
Nice store with a good location and a great variety of products, including accesories and dog gear. They have a designated area just for wax jackets.However, the best thing about the store is the wonderful staff. Núria helped us a lot with our purchases, she was kind and patient but most importantly she was honest about what was best for our needs.Thank you Núria!
April 2023 by Olly Bassi
Great service and advice with some real characters to keep the experience fun! I came away very happy with a new jacket.
March 2023 by aynsleigh pollarine
Stopped in on a cold rainy day on our way to Afternoon Tea at the Dome. Was originally just killing time but my husband admired a wax jacket and wanted to come back and try it after our reservation. I saw a jacket for myself and asked to put it on hold for an hour or so. Jen who originally welcomed us in, held it for me. We came back to try the wax jacket. Not knowing much about fit and style, Jen assisted my husband and I again. She was very friendly and knowledgeable. Being an American ? my husband joked about the English standard and metric comparison and she was a great sport and laughed. We bought the wax jacket, an additional hood, my quilted jacket and a hat. I highly recommend Jen if you need advice on anything Barbour.
March 2023 by Luke Pacitti
A nice shop with a great location. Unfortunately, I felt like there wasn?t as many Barbour products on sale as I would of liked. For example, their dog range.
February 2023 by Alejandra Martin
If you are going to buy a woman wax jacket be aware of the sleeves inside as they have a lining that is a non breathable fabric and the cold condensates in drops ( literally ). They can replace the lining but of course you need to pay. At the end, I had to buy a Bedale wax jacket ( male style ). What it is not very professional is that they know this happens but they don't care to inform you when you are buying it or it's not even written in the description/label of the product. First and last time I'm buying here.
January 2023 by Alan Findlater
Very well served plenty of advice even though we arrived minutes before they closed.
December 2022 by Helena Polowyj
Great shop friendly and helpful staff ?
December 2022 by Jeff Spenc
Phoned the store and they just hung up. Not a great service.
November 2022 by Chilly Jilly
Customer service left a lot to be desired especially considering it?s ?high end?. Staff made comments that were unnecessary and unhelpful even though help was not asked for or needed at that moment. Left a bad taste so refused to buy anything or continue looking. Will go elsewhere. Unless you know exactly what you want or hope for unsolicited comments towards your browsing avoid this place.
