March 2024 by amy
i am very thankful for the workers here as i was getting grabbed and pulled by people i used to trust.they don?t like me and i don?t like them and luckily my friend that was with me told a worker! and that worker told us , to go to the shops we needed to, then to come back here and she would walk us to the bus stop! she was lovely and waited with me and my friend until we got on the bus. I love how there are actually people out here like this! ??
February 2024 by R McL
I have been trying to speak to someone / anyone there and the phone never gets answered notwithstanding calling yesterday and today! V poor service! This issue needs addressed urgently!
February 2024 by Hussain Mohamed
Good range of products and services. Good quality, the downside is prices compared to other shops next door!
February 2024 by Susan Brennan
Boots has something for everyone whether the budget is small or big. Very friendly and knowledgeable staff.
February 2024 by Gwen MacDonald
Big one, lots of products and great chemist
January 2024 by Lorna Walker
Very helpful staff, shop very clean, tidy and organised
January 2024 by Angus Andrew
I came in for a product showing in stock online, after waiting 5 minutes to get an assistant it took them 10 minutes to determine it was out of stock. Looking at a pricier product alternative instead, again checked online whilst in store only to find that too was out of stock. I had to buy online instead, despite trying to support the high street.
December 2023 by Jacqueline Baxter
Large store well spaced out. Lots of Xmas items 3 for 2 . Depends on what you're looking for.
December 2023 by David Stocks
It's a big store. The weird thing is that I simply couldn't find the dental care area, although I walked around for about 29 minutes. I asked a shop assistant who said she was busy but that she'd come back in 2 minutes. I waited for quite a while and went to Superdrug, which is close by. Whily looking at gift sets, my wife commented that there were no prices. I had to point out that the prices ARE there but in a tiny font. Not impressed.
November 2023 by cD
Used the pharmacy! Always very busy, but the staff are always courteous and helpful
October 2023 by Anne Dunnigan
Emergency appointment at optician. Very helpful
October 2023 by Janette Gallacher
Waited a in a long queue for ages at the medicine counter r assistants in the dispensary just ignored the queue this happens in every Boots store now nobody wants to serve paying customers.
September 2023 by Laura McNulty
I visited the no.7 makeup counter in Boots Craigleith, and asked if they could match my skin to a foundation. That part was fine.I got home and my face started to itch quite a lot, so I decided to return the foundation I had bought (unopened). It was handier for me to pop into Boots at The Gyle a couple of days later. This is where the 2 star rating comes in.I approached the main checkout and was immediately told to go to the No.7 counter because as it says on the back of my receipt I can't return make up. First of all, who looks at that? Anyway I said OK, I had a reaction. Then she says she can refund me. So I hand the foundation to her and she goes to open it. I said 'it's unopened' -again and am made to explain the scenario again. Then she says it was on a 3 for 2 so she can only refund me £1 and that I would be better picking some other items for an exchange to that value.so I pick up some stuff that I know I'm not allergic to, like shower gels etc, random stuff, and go back to her. 'oh you didn't pick another No.7 item?' no, like I said I don't think I can wear no.7 foundation...'but your other no.7 items are OK are they?' First of all. why was she challenging me at all? she did not say, you need to pick another no.7 product. Customer service was snippy at best. I don't need to be hassled like this on my day off.
September 2023 by Heather Campbell-Black
Good stock. Store is well-laid out. I found what I needed.Negative-no choice to pay except self-serve. Not fair to staff as I feel I am taking someone's job.Also, no discount for doing the work myself
August 2023 by mary mccormick
Found what we wanted but the most horrible service, waited at no7 counter while the staff member faffed about then spoke to another staff member before serving us with barely a word and certainly no smile. Were made to feel we were a nuisance and should have gone to a self-service till, but my mother is 88 and prefers to get human service surely not to much to ask