November 2023 by Ann Cairney
The optician who did the actual eye test was excellent. The out floor shop staff are worse than useless. I have no idea why you would have so many hanging about with little to no competence when asked to do anything.
November 2023 by Stephen Gallagher
The young lady (Claire McGuire) who took my appointment was friendly, attentive and super professional. She covered everything and made me feel at ease.
November 2023 by Alan Lodge
Very thorough , very friendly and had second opinion on a potentially serious problem .Then made emergency appointment for me at eye infirmary. Faultless wonderful service and much appreciate.
November 2023 by Malcolm Porteous
Initially the assistant fixed two pairs of glasses (one of which I had run over with my wheelchair!) Although I did not have an appointment, when I mentioned a sudden recent change to my vision an optometrist gave me a full eye test almost immediately and gently reassured me there was nothing to worry about. All the staff were very pleasant and helpful and overall I am was very pleased with the service.
November 2023 by Adel Lefteh
It had good staff and doctors, although my language was not good, but they cooperated and tried to make me understand everything. Thank you for acting without any discrimination or problems. You made me very happy.
November 2023 by Jessamine Gow
The concluding effect for me was an inner boost to my confidence. It is so reassuring to have a personal feeling of humane care. I am very thankful and, appreciate.Jessamine W. Gow (Mrs)
October 2023 by Neil Broadhurst
Based on the professionalism and friendliness of the staff I would rate the new Boots Opticians in the St James Quarter as 5 stars.I have to rate it as 4 stars, however, as the air conditioning system blasted cold air on the the seat where the eye test was conducted.
October 2023 by Marcus Wischik
Switching to Boots for my glasses stuff was the best step I've taken. A national chain that feels like a "friendly local shop". Truly the best opticians I've been to.
October 2023 by Kam Marc
No cash transactions. Multiple emails and calls in not very appropriate moments to confirm a one appointment. I have a visit there soon - I'm about to cancel it but I think I will wait to see how they are going to push me into buying stuff there after tests. Will update.
October 2023 by Robert White
Went there with an ocular herpes, I had this since I was a kid only thing I needed was a prescription to buy the Medicine. They haven't seen me and the lady (not the optician) that was talking to me insisted twice on my taking drops for dry eye.. useless, rude, and very unprofessional. Won't go again and don't recommend this they will waste your time
April 2023 by Nat Nat
Fabulous team. All super friendly and very professional.This was my first eye test with Boots and I could not have had a better experience.Felt so well taken care of, from the moment I entered til the moment I left.I will be having all future eye tests here for sure.
August 2022 by Hal Bonella
I have used this Boots Opticians for many years and have always been very impressed.The appointment service is easy to use, the staff are always friendly and helpful. The actual eye tests are conducted very well, with excellent equipment. The opticians are always helpful and answer all questions.I recently had to make an emergency appointment because I was worried about a potentially detached retina. I was seen very promptly (they phoned me to move my appointment to same day!) and the tests were quick but thorough. I was reassured that there was no problem, but made to feel like I had done the right thing to come in and check. Perfect customer service.
August 2022 by Melvin Byres
After living overseas for many years my only experience of the NHS was reading negative news stories about long waiting times, poor customer service, etc, so when I injured my eye and went to the Boots optician my expectations were pretty low.However my experience couldn't have been more positive. They took my injury far more seriously than I did, someone saw me immediately and a short wait to see a specialist. I cancelled my follow up appointment two days later as was feeling fine but they called back explaining why it would be better if we went ahead with the check up just in case. The two opticians I saw (Marta and Harris) were great. Knowledgeable, explaining everything very well without being patronising, clearly passionate about what they do and experts in their field. I'm glad to be living in a country where I can access medical care of this high standard for free.
July 2022 by Lou
Shocking customer service. Arrived 2 minutes late for appointment after calling to say I would be slightly late and they told me I couldn?t be seen. Not even slightly understanding. Their 3 appointment reminder messages had the wrong time too and they took no responsibility for that either.
February 2022 by Alaska Mcgill
The staff were great, felt very comfortable during the eye examination. Adam then spent a lot of time and effort helping me choose new frames which I really appreciate, made the process very easy and took all the stress away. Couldn't have been more helpful - thank you!
