March 2024 by Daniel Morris
This shop is fantastic, clean&tidy and lovely helpful staff. Great prices and Good delivery service. I highly recommend a look around
March 2024 by chloe connelly
From the moment I entered the store to the moment I left the store , I felt welcome and had time to browse without being hassled and any help I needed staff were on hand immediately to help me. Some great items in store which I archived my shopping list of what I needed. I will return when I require items again thank you
March 2024 by George Harris
Very good service. Lots of fine stock..
February 2024 by Annerie Griesel
Good shop with quality furniture available
December 2023 by Vale sth
Maybe I'm just in the wrong for shopping in these places as, yes, a cheaper alternative, but also to reduce waste and return to the community.You occasionally find good things, but most donated items will have been used and scratched and in need of TLC. I thought nice items just don't get donated and I was fine with that. (especially wardrobes)I found a beautiful frame yesterday, I fell in love with and asked for them to keep it for me until I see if the measurements are OK for what I need it (1h before closing). After making adjustments I very excitedly came back this morning (2h after opening) to be told they put it on Ebay because this donation can be sold for A LOT more, and "I should've snatched it yesterday". Oh, sorry, I assumed you'd keep it for me as you said you would, and that it would be available if no one buys it (kind of how second hand shops work).Now it feels like I've been rummaging through trash they don't deem good enough to sell on Ebay. Which doesn't feel nice tbh when you're buying to reduce new production, and the prices are slightly cheaper/on par with IKEA.I can luckily just afford new things, but if I couldn't, this would give me major "poor people don't deserve nice things" vibe. Charity shop being last place I'd expect this from.Edit: Frame hasn't been seen anywhere on Ebay since on BHF site so I can assume someone has taken it and resold it.
November 2023 by T H
I called this morning to find out my delivery time and was instantly yelled at before I could even say anything. She continued to yell at me and talk over me every time I tried to say anything, and cut me off with an "OK BYE" and almost hung up while I was in the middle of speaking and trying to give delivery instructions which she wasn't interested in hearing. It was very difficult trying to communicate with this person and I wasn't sure if I was even going to receive my order as she hung up before I finished speaking.
October 2023 by Kenny
Bought an item on the BHF eBay store and it was to be collected from their Edinburgh store. Called to arrange collection, staff were excellent. On arrival the staff couldn't have been more helpful and even sorted me out with a cover for the item since this weekend is one of torrential rain. Super helpful, friendly staff and my wife is overjoyed with our purchase. Thank you so much.
October 2023 by J C
I post this as an observer not a customer. One of their delivery vans left broken glass all over the road + a plastic box full of same broken glass after it appears they broke a dining table top!!! I have swept it up & left it for them to pick up should they be so kind. If that is an example of community spirit it's the last donation I'll be making.
September 2023 by Douglas M
Brilliant staff who work their socks off. Many thks!
August 2023 by Heather Tait
Great delivery service, staff very helpful and friendly, full of decent 2nd hand furniture.
July 2023 by Steph Jones
The most incredible place to find great second hand furniture! Staff are always so amazing as well and keep me wanting to come back ??
May 2023 by Patricia D.
I went to the BHF in Dalry Road to buy a double bed for my spare room, i first phone to see if they had any in. The person who answered the phone was cheerful helpful and kind. I visited the shop that afternoon. The shop was very well organised, clean and plenty of staff to help me. It is good to see people enjoying what they do, I shall certainly return.
March 2023 by Lucy Turner
Appalling! Agreed to collect a very nice, high quality TV stand then, a week later, at the very time they said they would collect it, they called to say they weren't going to bother. Total waste of time. AVOID!!!!!
December 2022 by tndk tndk
Yesterday 30/11/22 I was there ( British heart foundation Scotland 56a Dalry Rd Edinburgh ) approximately at 16:00 ( +- 45 min ) I was interested in a mattress of a foldable guest bed( it was only the mattress there ) didn't have a price. So I asked a lady clerk about 60 yrs old( I didn't keep her details ) about the price, she looked and tells me £ 45!! I thanked her, and lost any interest of paying this price ( £45 ) for such condition only mattress for foldable guest bed! The other mattress around was in much BETTER CONDITION and many of in a cheaper price!!! Also a few steps away it was a mattress WITH his foldable guest bed in a very good condition at the same price £45!!!!I was looking this and in a moment this lady into a VERY INELEGANT way cover the price with a board, and removed the Foldable Guest Bed AWAY from me!!!I NEVER BEFORE EXPERIENCE SUCH UNPROFESSIONAL - UNFRIENDLY ( almost hostile ) TREATMENT, AS WELL AS UNBELIEVABLE OVERCOSTING for a used mattress( not in good condition ) of a foldable guests bed.After this UNBELIEVABLE experience, I LOST ANY APPRECIATION FOR BRITISH HEART FUNDATION.
August 2022 by Alex Mckendrick
Very knowledgeable and first class delivery of excellent goods.Furniture is very well priced and in very good condition.I buy from here for the quality at sensible prices.