Cell Phone Stores in Edinburgh, Scotland

“Excellent service from Gavin who helped with changing my Airtime plan. Professional but also friendly, helpful and patient with the older generation. Gold star to Gavin.”

“Wonderful location, spacious room, beautifully decorated, super comfy bed, nice bathroom - what more do you need! Very happy with our stay here. Staff were very helpful. Restaurant terrific although a bit pricey. Will definitely return.”

“We had difficulties with our pre-paid sim cards purchased from a provider at home, so we ended up having to purchase data packs. The guys were very helpful with advice and setting up the sim cards in our phones. Pleasant experience.”

“First class service from Imman Fatima. Endlessly patient. Clear explanations. - even if many had to be frequently repeated!! I have been a THREE customer for years and have been given good response every time. E Forrest”

“Finlay helped me during a very stressful time and took everything slow for me when I was having difficulty. Great at his job, explained my options clearly and was extremely genuine. It was so refreshing to have someone that felt human and not pushy or bot like. fantastic experience. the best ive had in any EE store.”

“I am able to come in and find all kinds of trinkets and that, they usually have electrical technology but usually have films and games as well, like CDs i don't see much of them now a days, kinda a shame that media now adays is almost exclusively digital, almost like we own nothing and everything is rented "permanently" i mean it's really werid to think about the fact that if you buy a film online you technically don't own the film, it's in the server of some building you'll never see. Anyway yeah good shop”

“Took my mum to this store recently to get a new phone after sub par service from Three. My mum was very anxious as she's not tech savvy, but BEN put her at ease immediately. He provided knowledgeable recommendations (iPhone SE 2022 as my mum was used to having a button on her iPhone 7 and she was anxious about losing it), a plan fit for purpose and at a price that was less than she was paying on her current contract. We can't speak highly enough of Ben who was knowledgeable, friendly, efficient and kind from start to finish. Give that man a promotion! Thanks again.”

“I went into this store on Sunday after my phone fully died on Saturday night. Hamish was the advisor that I saw and he was super helpful, honest and made it super easy for me to understand the options and what worked better for me ?”

“Excellent customer service from Euan, from beginning to end!He was very patient and friendly, he took the time to help me solve my contract issue!Great team, my go to store .. always.Thank you guys ??”

“Kind polite staff.The only people complaining will be the Jake's selling their mums or girlfriends goods and being to dumb to ask for help.Never done me wrong”

“Staff really helpful - would have given 5 stars, but there were a few 'after sales' issues. I wasn't given the PIN number for the second hand laptop I bought so had to dash back to shop at 4pm on a Sunday to get it before I flew to Madrid...god knows how I would have obtained the PIN once I had left the country because there is no direct telephone number or email for individual shops. I made it as they were pulling the shutters down - got the PIN.Also, the CEX Microsoft account in Windows should really have been deleted and the computer reset at the point of purchase for security.The actual laptop is fantastic, and bought for a very good price.”

“Client was at shop and a gentleman called Arron was very,very helpful, and a thank this gentleman for his work,as it a think not easy, but did it,and did it well, so a big thanks younger man as u did not give in!!! ,More staff Ike Arron ,02 would only get better, Stevie Donahue.. . 1 prob a can't ever get to speak to anyone???, . Will try once more a get client to try, but is busy so will see how it goes???.”

“Eirinn was phenomenal. She was so helpful and offered me so many different options couldn’t have asked for better. She is a great asset to the company, will be back to see her again :)”

“The staff in this store where absolutely amazing.after needing a phone quickly they found one that was absolutely perfect for me and was in and out within about ten mins . Very knowledgeable staff and great prices . Store was very busy but still took time to help there customers.”

“I was in the O2 Fort Kinnaird store yesterday to upgrade my phone & tariff. We were looked after by Jamie. He was extremely polite, professional and explained everything very clearly. We had some issues with applying student discount but I’ve managed to sort it out with his help. Thanks!”

“Excellent service on both my visits at the shop on Princes Street, very busy on both occasions but waited no more than five minutes to be seen - my phone issues were complex but they were dealt with very professionally and in a caring helpful manner by staff, highly recommended. Thank you.”

“Seems to be mixed reviews here but my experience with Ashley was excellent. I was prepared with what I wanted and understood my plan details, and Ashley provided me with excellent care and shared all the options with me before concluding the agreement - less than 20 minutes in total and I walked out a happy customer.”