March 2024 by Sarah Stewart
Got my daughter ears pierced her by Kirsty I think her name was and even though my daughters only 2 and she was the only piercer in and they got busy she still took the time with her and she did explain to us there was a chance we could only get one ear pierced if she was to start screaming.
December 2023 by shaeree ahmed
Got both of my daughter's ear piercings done here in Claire's Gyle branch. Very efficient, very friendly. Highly recommended
October 2023 by Ellie Ross
Blonde manager made me and my friends so uncomfortable today as she stormed over to us and started accusing us of all sorts with attitude. We were doing absolutely nothing wrong just trying on headbands and she was so rude for no reason and when she realised we done nothing that she accused us of there was no apology just dirty looks.
October 2023 by Khadija Mateen
Blonde Manager was extremely rude to my friend, we were trying Halloween items and she abruptly asked where?s is the other set of devil ears, we dropped it by mistake and she stated we have to pay, even though we were already going too and was making accusations of taking a ?tag? off a lit up pair of ears.
September 2023 by TeamForrest
Subject: A Disappointing Experience at Le Monde Dear Le Monde Management, I hope this message finds you well, though I must admit that my recent experience at your establishment has left me far from it. I am writing to express my extreme disappointment and frustration regarding an incident that occurred during our visit to Le Monde yesterday. My family and I chose to celebrate my son's 18th birthday at your restaurant, with the intention of enjoying some cocktails to mark this special occasion. Unfortunately, what should have been a joyous celebration turned into a humiliating experience for my son and us as his parents. Upon our arrival, my son, who had just turned 18 on that very day, presented his driving license as proof of his age. To our shock and disbelief, the male waiter on duty refused to serve him. His reason for this refusal was utterly absurd. The waiter argued that the driving license did not specify the exact time of my son's birth and, therefore, did not technically prove that he was 18 years old. This explanation left us utterly flabbergasted. It is common knowledge that birthdates on official documents signify a person's age, not their exact time of birth. The waiter's insistence on this nonsensical interpretation of the age verification process was not only irrational but also embarrassing for my son, who was looking forward to a memorable birthday celebration. As a result of this unjust and baseless refusal of service, we decided to leave Le Monde immediately. I want to emphasize that this incident not only tarnished our son's special day but also caused your establishment to lose valuable revenue from the cocktails we had intended to order. Moreover, we were not the only ones who witnessed this embarrassing ordeal. Other patrons in the restaurant overheard the waiter's irrational explanation and were equally incredulous. This incident not only impacted our family but also created an uncomfortable atmosphere for other diners. I must say that I expected much better treatment and professionalism from a reputable establishment like Le Monde. Unfortunately, this experience has left a bitter taste in our mouths, and we have no intention of ever returning to your restaurant. It is disheartening to see such a lack of common sense and customer service in an otherwise highly regarded establishment. I hope you take this complaint seriously and address the issue appropriately to ensure that other customers do not have to endure the same kind of embarrassment and inconvenience that we experienced. It is my sincere hope that Le Monde can learn from this incident and make necessary improvements in your service to prevent such incidents from happening in the future. Sincerely, Lauren Forrest
September 2023 by Margo29
This trip was to celebrate our Golden Wedding..( 50 yrs ) ..we were meant to be all inclusive luxury spa hotel in Crete but hubby had emergency eye surgery and wasn't allowed to fly for 10 wks . We booked the Dublin room ... the room was " OK " ...e cept bathroom that had black mouldy silicone at bath area ...the fro t entrance ce to hotel would benefit from a good clean or even sweep the steps . The control panels for lighting were a mystery as the writing worn off so it was a guess and trial The Dome next door had the steps scrubbed each morning. .. worse to come was the room looked onto a lane ..where the entrance to a nightclub was ...we were kept awake till 3.30 am due to loud booming music , screaming laughing and yelling revellers that gathered right outside our window ( single glazed ) .. at least 20 or so ... and security dragging metal barriers across path ... not the best way to enjoy our anniversary . I phoned reception at half 1 . Emailed hotel in morning ...the response I got was less than satisfactory * I could have phoned reception to get someone up to switch on lights * the hotel is in a lively area .... yes but I asked what the room looked onto and was told " a lane " ...not a nightclub entrance ...where doors propped open and revellers party outside ...she said lots of our guests go to the club ...we are 70 yrs old ...the 50 yrs married was a giveaway .... This room may be OK on nights club closed though ...if cleaned properly
September 2023 by MonAdventure
Cute hotel with interesting cute decorations. We came to this hotel for a night to celebrate our anniversary before we head back to London. We were not expecting any free stuff but they could do better to make our special occasion, instead of handing us a card. As both of us work in hotels, 4* is good enough for service but 5 starts for the Housekeeping team
September 2023 by TheFoodOdyssey
The room itself was excellent. All of the amenities - slippers, dressing gown, free treats, Nespresso machine etc. I loved the decor. Only problem with the Berlin Room (303?) was the noise. Why bother to decorate and kit out a room so well if the guests are unable to sleep? Sleep at a hotel is paramount - and yes, the bed was very comfy. Basically, the windows are single glazed and look over a nightclub. Yes, you can hear the thud of the music, but it?s the shouting and screaming of the queuing revellers that?s incessant until the early hours. Eventually went to sleep, but woke up tired for my early start. Double or triple glazed windows needed, and then possibly a 4 star rating. Breakfast wasn?t good either, but it was a cheap simple meal. (Good service at breakfast.)
September 2023 by andrewbX6536UZ
Lovely, obliging staff. Good food. Amazing Sunday roast. Comfortable quirky rooms. Rooms well serviced daily. Cost of travel cot at £50 per night excessive. Better bringing your own if possible. No disabled access from street making it slightly less pram friendly but unable to change given listed building status.
September 2023 by C2540BSrebeccaf
the entire hotel is gorgeous, the staff is friendly, the location is unbeatable, and I LOVED the themes for each of the rooms. There were so many little details that made this hotel feel like just a very special place to stay. I would go back in a heartbeat!
September 2023 by SeattleSirens
Very nice boutique hotel, with each room named/themed after a big city. We spent the first night in the Dublin room, which is a great room but does not have a bathtub. The staff was great and able to move us to a room with a tub for the remainder of our stay. The Reykjavik room is great, with a lovely bathroom, including tub.
August 2023 by Trek58610683335
We stayed here for a night on our "mini moon" and had the most wonderful experience. The Tokyo suite was beautiful I honestly can't explain how stunning this room was. The small touches of rose petals, champagne and strawberries really meant so much to us and made our night extra special. We had boozy brunch when we arrived and the value for money on this is absolutely phenomenonal. The breakfast next day was nice also. Every single staff member we encountered was excellent - I could rave about the staff for days they are an absolute credit to le monde. Location is great right in the heart of Edinburgh. We can't wait to visit again and highly recommend others visit also.
August 2023 by bettytO4945FR
this hotel is excellent in every way the management the staff and the location for access to the Fringe ntertainment the 4 of us that went into it together (all elderly ) were treated very special from start to finish of the week the food was second to one the beds more than comfy and the staff including the cleaning team were so happy and pleasant it was a paradise we cannot thank them enough we will definitely not go anywhere else in edinburgh thanks 10 million you lot excellent people love betty rita patricia and of course our kathy
May 2023 by Greta Liddle
We had a lovely assistant who new her stock, such a pleasure.
May 2023 by Mark Lucas
Fine, my daughter wasn't with me - so in and out!