February 2024 by Andy Walker
This is now a 'sale shop' rather than a full Clarks store, and as such it only stocks what's on the shelves. The selection of mens' boots and leather shoes is very limited and I couldn't find what I wanted. The store assistant was very nice and offered to look online to see if I could get shoes delivered to the store, but I really wanted to try something on that day.
January 2024 by Susan McAuley
Just checked out the sale items but nothing within my price range.
December 2023 by Ben Seven
Absolutely dreadful service. Dragged the kids here on a weekend to get the wee one?s feet measured; when we managed to flag down a member of staff, she said to come back in 15m. No problem - we asked if we should take a ticket or leave a name? no, apparently we either ?should have booked online?, should have realised they?d only have two staff on duty, should have known this was now a ?clearance / sale? shop or should come back in 15-20m and they would ?hopefully? fit us in. I?m not dragging a 3yo round the shops for 20m based on ?hopefully? getting her feet measured.My mum used to bring me here as a kid to have my feet measured. They had this incredble pair of technologies to use at the time; one was a paper ticket machine that issued numbered queuing tickets to deal with busy days, and the other one was staff actually capable of critical thought. I guess our local Clarks is no longer the brand it once was where you could walk in and expect actual customer service rather than harried bleating.
June 2023 by Andrew Watson
Love the bargain rack .
December 2022 by Lisa B
Been in a few times & the staff are always very helpful!
December 2022 by S K
Great offers and good service
October 2022 by Shara Morris
I took my eight year old to this store today. Both staff were super friendly. It was really busy and I still felt we got a personal service from I think Fiona. Her colleague was also friendly. Daughter is thrilled with her boots. Excellent value.
July 2022 by Rebecca Miller
A woman in the store helped me pick out shoes for my daughter, she had said the size down would be better for her as she had small feet, not even 6 weeks later I'm back again needing to buy more shoes for my 1 year old. It's a frustrating situation because if her shoes were in her size to begin with I wouldn't have an issue with them not fitting so soon as I understand kids feet grow fast especially at her age, but the fact she's recommended the size down and now they don't fit, there was nothing that could be done as I spoke to a man when I went in for the 2nd pair and he was helpful but obviously they are now worn so I couldn't even return them or exchange them for the correct size. The man even said himself that it was strange she would recommend that as that's not something they normally do, I'm now almost £50 out of pocket because of this, in my opinion, bad recommendation.
May 2022 by E Shilland
Mum is 78 and has dementia. We popped in here today to get her 2 pairs because you trust Clarks to deliver comfortable, sensible and long-lasting shoes. The staff were brilliant, especially Fiona (I really hope I?ve got the name right), who dealt with us and who also has personal experience with dementia. We ended up with a pair of black ?Funny Dream?, which she liked so much that she wore them out of the shop, and slightly surprisingly a pair of ?Champagne Nalle Lace? which she now has on and have become her new favourite shiny thing- ?too good for the garden? apparently. Fiona was wearing a pair herself - always trust the experts. Clarks? staff could not have been more helpful, friendly and understanding and I would thoroughly recommend the shop experience. Here?s hoping the shoes deliver as well as the staff did going forwards.
January 2022 by Oliver Craig
Lovely shop! Helpful assistants!!
January 2022 by Jackie Bryce
Eh, walked past it to get to Sainsburys. Hope this helps.
November 2021 by Kerryann Phillips
The man who measured my daughters feet was amazing with her. Only 4 stars as they didn't have a wide variety of hard sole shoes for kids that were walking other than boots and a couple of other hard sole shoes.
November 2021 by Neil Robertson
Went in to get one year old's feet checked, left with pair of boots for him, good sales technique from sales girl, painless ?
October 2021 by Missy Dugdale
The staff are very friendly and helpful and got my sons feet measured and the staff where helpful as my sons where riots the staff where very helpful and understanding
September 2021 by isabel mcpherson
Ok until I liked a pair of shoes not in my size. They had to be paid for before they would get my size ordered to the shop. Fair enough. However, they were for a "mother of the bride outfit" and when said bride saw them she didn't think they were appropriate. On asking the shop to cancel my order 1 Hour!! later, the manager said they couldn't without the actual shoes. On reminding them they managed to charge me for the shoes without me "actually"seeing the shoes, they kept saying they needed the actual shoes. I had to wait till they were delivered a week later. Go back to the shop and receive my refund. VERY POOR SERVICE When I raised the matter with the manager at point of refund, explaining I had to come back quite a distance to get my refund....he insinuated I was merely wanting a refund because I had splurged and then couldn't afford the shoes. Which was totally not the case, as I explained to them at the time of original purchase. Poor service
