February 2024 by Jean Spinner
Extremely helpful .3
January 2024 by kuuko1
Excellent options for footwear, winter season clothing and accessories for camping and outdoor excursions.Located just half a block from Princess Street and with a very wide variety of products.The prices are even well below stores with similar products.
January 2024 by Anna Letchford
Friendly and knowledgeable staff.Great selection of clothing for men, slightly limited for women. Overall, it was a good experience.
January 2024 by Wirasakti Setyawan
Was looking for waterproof boots here and turn out the staff was very helpfull? Thank you to John that help me to choose the best one, also suggest wool socks, waterproof gel and compare brand vs another brand.End up with Lowa Boots that fit to me and surprisingly there was reduce price!?Also staff in till was so friendly and helpful!Will definitely recommend this place!?
January 2024 by John Yates
Great sale.
January 2024 by Jack Walker
Staff were incredibly helpful and knowledgeable about the gear, always had a great experience shopping here.
December 2023 by Simon Holland
Great product knowledge, patience whilst I tried on several pairs of boots, un biased opinion based on what I needed them for rather than pushing the most expensive pair.Cotswold Outdoor are a great company I have used regularly, the Edingburgh branch were particularly helpful and a genuine asset the the brand.Highly recommend them.
December 2023 by Gareth Denny
Inept service from Edinburgh store. They gave click and collect order to another customer with no identity checks. Then "tough luck" attitude when I tried to collect. Sandra then refunded incorrect (much less) amount. Now have to deal with their customer service team over phone to resolve. Avoid this shop unless you want grief. Go to Tiso instead.
November 2023 by Harry
Specky baldy man upstairs is a complete sour rude little man. I decided NOT to buy anything here after he spoke rudely and dismissively to me. Little man with a big attitude problem.
November 2023 by Jay Buckingham
The staff are super knowledgeable and helpful. I had an idea of what I wanted and they really helped me become clear about what I need. They then showed me several jackets that fit those needs and I fell in love with one of them.
October 2023 by James Collins
I returned an expensive pair of Meindl walking boots to Cotswold Outdoors Edinburgh store back in July which after only a couple of wears had split around the edge. They acknowledged the fault and informed me that the boots would be back with me in up to 4 weeks but probably less time. I waited?.It is now mid October and my boots are still not with me! I have contacted Cotswold a number of times and get little or no support. I?ve been told that the Boot manufacturer is to blame for the delay but no reassurance or support to make me feel that they are even chasing the boots for me. The tone of the couple of messages I have received have been quite unsupportive.I have now been without my boots for the majority of the summer and had to recently cancel a walking holiday in Scotland which I?d booked for September expecting to have my boots back (2 months after taking them to Cotswold).The person I spoke to in customer services last week was apologetic and agreed that the service I had received was poor. He told me that I would get the boots back very soon but I?m still waiting.Very disappointing. Sorry but i won?t be buying expensive boots or equipment for Cotswold outdoors again.
August 2023 by Yulia Gavrilova
We had a wonderful experience at this shop while exploring various shoe options. Magda's assistance was truly invaluable ? her expertise and helpfulness made our visit enjoyable and productive.
August 2023 by G a v
Good prices, great variety of brands and products and helpful staff.
August 2023 by Dyanna Cope
My sister and I went in today to buy some shoes and found what we wanted based on suggestions by other runners (we both have bunions) and asked for our sizes. The man working there told us they were the wrong types of shoes and put them back on the shelf and told us to look in another area but those ones didn't fit our needs. He was condescending and didn't listen to us so we left empty handed and feeling upset.
August 2023 by Bobby McPherson
Still waiting for my delivery 5 days on even though the item showing in stock has been at the DPD depo in Edinburgh for 3 days. Phoned Cotswold the staff member could not care less. Wouldn?t use either again.
