January 2024 by Colin
Went to return a parcel.She scanned my parcel then told me she couldn't accept it because there was no label number. Maybe another dhl store would take it? I asked where that was? She didn't know. "I don't work for dhl I work for ryman!
December 2023 by Stefan Niculescu
Fast and reliable ??
August 2023 by Priscila Glez Valladares (Gonvall)
A negligent service, it is offered for shipments to Europe and they charge you more than 30 pounds to end up returning the package to your home. Unable to send a package, to their own offices, outside the country
August 2023 by Mike Oneill
Couldn't find what I was looking for and parcel was 5 days late
July 2023 by Sharon Peruch
The staff went above and beyond to help us post parcel to Australia. Very helpful.
July 2023 by Lisa Franchetto
I just had one of the worst and most infuriating customer experiences at this DHL service point.Let me walk you through what happened.I have never been to this location and do not know the difference between a normal DHL and an express service point. I just searched "courier services near me and open". So I go to this location to ship a package.It is wrapped but I need a plastic or more sturdy option to ship it because I do not want to ruin the content. I ask the clerk for packaging options before shipping and she points at a general area and then to a pack with five plastic bags folded. I pick them up, check the size and in a hurry I ask her, "Are these going to be big enough?" (I cannot tell since they are folded in the pack) and she does not answer. I hope for the best, pay, open them and they are tiny. Annoying, but I take it well, I will use them for something else. At this point, she asks me: "Do you need DHL services?" and I am like "Yes, I need to ship this package". While she serves someone else, I pick up another bigger package, pay for it and come back to the DHL counter. I wait a moment, and when she comes back she asks me, "Are you doing a return? Do you have a label?" - my answer is, "No, I have to ship this package, (already said this but ok) and no I do not have a label". Her answer was "DHL is not going to accept this package, it has to be in one of their boxes (points behind her) and if you want to print a label there is an additional charge".At this point I thanked her and I left with my package. I spent 8 pounds on two different types of packages to only find out later that they would have been useless anyway because DHL would have not accepted them.To the clerk working there, today (Sunday 18th of June at 3:30 pm): do not do a customer service job if you clearly do not care about helping customers. Your attitude was one of "I do not care if you waste money and I clearly do not feel like shipping your package today". I hope your managers will have a conversation with you on this topic and that you can improve your skills and check your behaviours at work.
June 2023 by Linda Powell
Very poor service. Refused to help us complete the form. We left the store without sending the package.
March 2023 by Chris C
While DHL were helpful on the phone the drop off point at Rymans were unhelpful. Whenever I asked a question it was, "you need to tell me, I don't work for DHL I work for Ryman". Gave up and left.
December 2022 by Cassius
Posted from Edinburgh to America. It took 4 days to get there. I went into the local store the guys at DHL got them to help me fill in the form make sure it was getting to its correct destination. Very easy reliable service.Would most definitely use again.
November 2022 by Matt Martin
Very courteous and efficient staffing of DHL service
October 2022 by Finny Varghese
Good place for courier.They provide stationaries alsoEasily located in the city centerWell connected via lothian busesCould be easily identified in the streetWalkable distance from car parking
October 2022 by Susan Andrews
Wonderful, most helpful staff. Clean, well organized shop with professional and kind employees. Thank you.
May 2022 by Shimurasaki
I visited the DHL Express Service Point to drop off a parcel. The gentleman at the desk was very helpful and professional. Excellent service and I would like to say Thank you.1
January 2022 by Laura C
Rude customer service and ridiculous prices for a printout 2.70£.
October 2021 by Lee
Cool guys
