February 2024 by Jean-Anne Ross
Excellent service and quick delivery. My go to for sending parcels overseas to loved ones.
January 2024 by Jamie Dishington
Driver claiming he arrived at my door twice now? cctv tells you otherwise.
January 2024 by Duan Wu
Super friendly staff and efficient service!We were expecting DHL pickup but didn?t show up for few days. then I went to the depot which is 15mins away by car. Sorted and parcel received the following day by colleagues I. Zurich.
January 2024 by Andrew Sutherland
Usual unhelpful DHL staff - initially told my missing parcel was ?nothing to do with them? because it was DHL UK..!? Reluctantly looked into after I refused to leave without at least them finding out who else I should approach after which I had to travel to Livingston. I?d strongly advise you use DPD, Evri, anyone but DHL if you can avoid them and if your supplier uses them find another supplier. Awful people, awful company.
December 2023 by Waqas Naeem
I was given maximum 4 days but still my parcel has not delivered yet I submitted at 24th Nov and still it is on route , They should improve their service
October 2023 by Suvi Sholberg
I had a UK customer who refused to receive the parcel so I had to reschedule the shipping to Sweden.I thought the cost would be about £30 But I landed with a invoice £156.When asking about the invoice, the customer care is only uses the exhaustion method so that Customer does not have the energy to get one's right.The 17296.17 INR is £156?
September 2023 by Endie
Front desk service don't feel like answering any questions or help at all
July 2023 by 1 1
Twice tried to deliver my parcel. Said they tried on both occasions and left a card. No van even appeared in my street. As I was on the call to customer service at my front door I got a text saying they just tried to deliver. No way was there an attempt I was looking out the door the whole time.Awful service would avoid any company that uses them.
June 2023 by Bishoy Bishay
Totally disappointed. Attempted to deliver my order which needs signature 4 days before my ETA without even letting me know and they are expecting me to be at home 11:00 in the morning in a working day!! And when I phoned back their 0800 phone call charged me £10 and I had to collect from Edinburgh although I am loving in Dundee. Horrible experience, no arrangements before delivery and the driver even didn?t phone me to see if I am around. I will never use DHL again.
June 2023 by Alfred Cziki
Dhl its hopeless company.always pay extra for next day dwlivery.the shipment never arrived on time.drivers lier Dhl/costumer.never used DHL again
March 2023 by Lee Armani
Full of bull & liars, twice I stayed in the whole day & night tried to say they deliverer, and I was out absolutely liars, I asked when are u going to deliver? There reply was were not its being g sent back to sender. My advice get yourself new drivers
January 2023 by I S
Liars, claiming no one was in! They did not even try and deliver the parcel. Have some ownership and accountability.Pathetic service
December 2022 by Lisa Taylor
Poor service overall. Delivery failed to be delivered on the specified day. I was told by online chat it would be redelivered , only to be told 2 hours later that they were short staffed so I wouldn?t get it that day. They were unable to tell me when it would be delivered at all.After 3 phone calls, I finally spoke to someone in person. I asked if I could collect the parcel from the depot, only to be told they were too short staffed for collections as well.Finally arranged to collect parcel, I am now sitting at depot waiting for my parcel to be found. I have been told it might be 5 minutes or it could be an hour.Not impressed with service at all. Will not use again.(Have only given one star as I could not post review with no stars)
December 2022 by Phoenix Photography Scotland
Unbelievably poor performance from branch, service chat line, and management... 2 days past the delivery date, and only DHL respond after we get in touch.... A company where nobody seems to take control of a situation.Would be 0 stars but it won't allow me to do that...
December 2022 by cristobal bejarano toro
fast, safe and professional, the best parcel company.
