March 2024 by Lesley Sime
Great service from Chris at the Princes St, Edinburgh branch. Very helpful , I left with exactly what I required.
January 2024 by Zea Levine
excellent service from TJ
December 2023 by Mukesh Sharma
Helpful staff and well knowledgeable
December 2023 by Gary Thomas Holtom
Good advice and first-class service
December 2023 by Andrew R
Avoid if you can - they don?t seem to be able to match the deals you see/hear online, or resolve any issues in store.
November 2023 by Sophie Scott
Evaldus was so helpful and lovely. Really great customer service, managed to get my monthly bill down.
September 2023 by Max Amini
DON?T WASTE YOUR TIME AND MONEY WITH EE.I?m hesitant to give them even 1. I walked into this store to show my driver's license and turn off parental control on my plan. They told me they can't! I showed them instructions on the EE website, and they said I should call customer service. As I am a tourist, customer service can not check my credit card, and they cannot get it done! Really, only UK residents are over 18! The EE coverage is also garbage. Most of the time, in historical castles, it doesn't work.
September 2023 by ??
If you are Asian face, it does not matter if you came earlier and waited for long, you have to wait for other people who appeals to be ?faster?. I am so offended by the attitude from this thin guy.
August 2023 by Lynne Munro
Waste of time. They cannot advise about going SIM only they just say it is really expansive end of contract charges. I phoned EE customer service who were brilliant. Had me sorted very quickly and no admin charges!
July 2023 by Ludmila Howel
I would like to thank Dario who was so helpful and super efficient in helping me with my new purchase. He taught me how to attend from the moment I arrived with a lot of dedication and so polite . If you are looking for quick and efficient service, with someone willing to help you, look for Dario. Thank you very much
July 2023 by Abbas Hussain
All I can say is I dealt with a manager named Saqib Naeem he deals with business customers and he was very professional with excellent manners also answered all my questions and made the process so smooth I would only go back to him.
July 2023 by Scott Henderson
I needed a UK SIM. Entered the store and a young guy helped me with everything. Good pay as you go package.Excellent service.
June 2023 by V H
If you are visiting scotland for the first time and you will get lost all day...this store is conveniently located a block walk around the last stop of Edinburgh Tram (st andrews square). You will see the neon blue green awning right before the tram turns. The guy (he had glasses and brown hair) servicing me was able to help me install a sim card; it was a decent price for amount of data needed for 2 weeks of scotland. Going here helped me stave off the high prices in the airports. Great, kind, considerate service. I got in and out of the store with a working sim in less than 10 minutes and able to tackle the winding roads of scotland quickly. Thanks!!!!
June 2023 by Ian Gibb
I had great service while in the EE store. But I am shocked at how bad the EE signal is in and around Edinburgh. In the end I had to cancel my contract and get a new gifgaf sim to be able to use my phone. VERY disappointed in EE
March 2023 by Neil Forrest
Really helpful staff member sorted out my friends lost sim card problem fast and did it with a smile ?