March 2024 by Thomas William Davies
I took my old reighley into evans cycles and was told that they wouldn?t work on it because they couldn?t guarantee it would be road worthy after their work. Fair enough I thought, they care about quality. So more recently when it came time to order a new bike, I bought a new £400 reighley from them thinking it would be well done. I was very wrong - after one light ride the seat and handlebars came loose and back mid guard started screeching against the wheel. I?ve spend more time doing work on it than riding it
February 2024 by YOAN BADOE
On December 23 , 2023 , my bicycle sadly died , and it is my means of transportation to get work , arroun 15km cycling.I almost didn¨t go shopping for my new bike because of the bad reviews . I went to a couple of well-know stores in the city , but the offer of "cheap hybrid bikes" was very limited and they need many extras , such as fenders . The model that I liked was offered by EVANS , and I did not hesitate to go and meet the store and its amazing crew . FINDLAY assisted to me and we saw what interested me kindly and patiently , because it is already know that many times , WE , CUSTOMERS , inexperienced and impatient due to different circumstances .I am happy to see for my self that the Evans crew is great at self-motivated at work , they know what they doing an I have not doubt that Findlay y is an proactive expert and has people skills .
January 2024 by Thomas Mitchell
I have shopped at Evans for years. Online mainly. I tried to purchase a pair of FiveTen shoes for my father for Christmas. The first order I placed would not process, I contacted customer services and was told it was an "IT error" and was advised to cancel and re-order. I did this, but again, the order never moved from the "processing" point. Again, customer services told me to cancel and re-order for the third time. I did this and guess what... same problem. No solution, no shoes and messed around for just short of 4 weeks now. Completely unacceptable. No number to call customer services on. They are helpful by email, but no solutions to the issue. I won't shop at Evans again. Zero / Five
December 2023 by David Muir
Very willing and able service. Helpful and courteous, giving great advice.
November 2023 by Ronnie Carroll
Excellent bike shop has everything in one place for cycling and bike service very large store amazing bikes for all ages well worth visiting
November 2023 by Rm B
I went in looking for a certain tool, I was told buly one of the staff that they don't have that tool, I asked them again they said no. So I went and looked for it myself. I found what I was looking for and I went to a different staff member and I showed them what they said they did not have. The staff guy said yes it's the tool but it might break that's why we use a different tool for the same job. Fortunately I did not buy the tool. It would have been less frustrating to just be told that yes we have that tool but we do not recommend using it for the job.
October 2023 by Anya S
Popped in this morning to see if I someone could look at my brakes and wheel after a bad fall. The guys were friendly and helpful and fixed it all in less than 10 minutes!I also get my bike serviced here and I've always received great service from them - would gladly recommend.
October 2023 by Susan Blaikie
First class silver service and puncture repair of my Brompton a week ago. Friendly staff, punctual and very accomodating. Will return.
August 2023 by Barry Watson
Visit to shop today, 1st time, have to say the 2 young chaps in store were 1st class, great customer interaction, advice, recommendations, and just so relaxed, credit for this shop to have 2 staff members like this, I'm sorry I didn't get their names, but our chat on best Polestar 2 roof rack options aswell as my next bike, was very much appreciated, I will purchase bike from this shop shortly.
July 2023 by alec lipscombe
My first visit to Evans for an E-bike repair, first impression were good, nice, relaxed workshop. I was served by Findlay in fountain bridge branch, he was customer oriented very experienced and clearly knew his way about bikes. He suggested I could wait or go for coffee and he would call me when finished. About 30 mins later I got the call informing me that the chain was replaced explained why and my bike was ready. Brilliant service, efficient, cost effective now my go to bike shop.
July 2023 by Colin Brown
Purchased an electric bicycle. Staff very helpful, when I had to ask questions. Delivery a bit slow but within their predictions.
July 2023 by Kirsi Virolainen
I did finf what I was looking for but all by myself. Evans cycles was the first place during my stay in Scotland where I did not get a warm welcome or practically any service. They just opened the fitting room and charged for the goods.
July 2023 by Robert Mcmahon
Went in to buy a bike! After waiting 15 mins for someone to attend most unhelpful guy ever met came over! Talked about e-bikes being illegal would let me speak to explain! Didn?t buy a bike won?t be back! Worst customer service ever!
June 2023 by Victoria Hughes
We came in with my son today to purchase a bike. When my dad went and asked for some help the guy behind the counter said " there's a chart over there"there was no other customers in the shop clearly just couldn't be botherd to help us. Safe to say we spent our money else where.
June 2023 by Sean mcneill
Very friendly and helpful staff. I went in with a peddal issue that was immediately resolved by the guys in the workshop. I was also in last week when my girlfriend recieved excellent guidance on getting a bike through the cycle to work scheme.Great shop and staff!
