March 2024 by eoin dunphy
Got a prescription for kid with a ear infection, time was 5.16 was told they would not give it to me as did not have enough time to process it, come back Monday! Not a lot of use for a kid with a ear infection!
December 2023 by romkok
Slow always a queue and massive wait.to get medicine
November 2023 by Benedicta Ibanga
Nice, tidy, polite staff and it is easy to access.
October 2023 by Barry Macpherson
Always been good with me and my family. They are busy but my prescription is always ready next day. Staff have never been rude to me and have never had a problem with my prescription even though it?s a very big order.
September 2023 by David Shankly
Staff are polite like a natter while working great chemist need more like this
September 2023 by Alan Maule
It's a good chemist with nice staff but usually busy. Waiting times for prescriptions can be a while. Pharmacy is having a job coping with backlogs of prescriptions but do their best.
August 2023 by Jamie Maidan
Always extremely busy and sometimes takes upward of two hours to fill a prescription. Some really rude and insensitive staff who treat you like an inconvenience not a customer. Do not recommend.
August 2023 by Edinburgh Getaways
Came in with my daughter with eye infection. Pharmacist did not even look at her and sent us away with " wash it with boiled water and come back in a few days if doesn't go away" despite me telling her that she has a green discharge which indicates bacterial infection. Well called a different pharmacy and was straight away asked for symptoms like any green discharge, eye swelling, or sticky eye. Been asked to come over and was given antibiotics for eye conjunctivitis straight away. The other pharmacist would have left my daughter with eye infection for days if it was up to them. Never liked the customer service here. Pharmacist isn't very bright either. Terrible place!
August 2023 by Brenda Armstrong
Great chemist on the ball with prescriptions staff very nice, n helpful, left l lyods chemist next to doctors after 34 years , it takes days n weeks for them to get organized, well done Gordon's ?????
July 2023 by claire sutherland
I have to get my medication delivered because I am disabled due to mobility problems . I've had the service for 9 years and it was absolutely fine up until 2 years ago . On average I call the pharmacy every week to check if my prescription has been done and getting delivered. This is because there's been nothing but problems . The pharmacy do my repeat prescription for me however there's been times where they haven't done it and I've had to go without pain relief. I've also overheard one of the staff talking about me and my medication etc in front of customers and other staff while I was supposed to be on hold . I understand they are understaffed but us customers need better service .
July 2023 by David Scott
Absolutely terrible service all round. Rude staff is irritating. Hate using the place. Will be having my medication send elsewhere
July 2023 by Mark Bird
I have been on here in the past complaining about this chemist, so it's only right that I should come on here and complement them for helping me out when I needed it for my tablets because my prescription was not made up and I didn't know when it would do ready so thank you to the member of staff that helped me out today
April 2023 by Angus Richard
Arrived just before the pharmacy shut and male staff member refused to help with a prescription, saying his computer was off. Very rude and unhelpful - despite the store still meant to be open. He could have at least given an alternative or advice but could not be bothered. Won't want to deal with that pharmacy again!
January 2023 by Sandra Gilfillan
I think people underestimate the work load these girls have. If they had any idea the would not be so judgemental. They receive so many prescriptions and also have dosette boxes. Orders from surgeries and Marie curie!! As well as very large drug orders which they gave to put away in between!!!! ! It?s not their fault blame the company. Not enough staff do deal with the work load.
November 2022 by J80MBO
Terrible service. If dont lose prescription, take an age. Attitude of staff terrible. Without fail when go in overhear another customer/patient with an issue. After I complained another two customers stopped me outside to share their poor customer experiences. How still in business I don't know.Wife was just in and another terrible customer experience. Did not have ear drops which fair enough but zero interest in explaining process how to get in.Wife went to liberton brae pharmacy and couldn't be more helpful explaining can order in dame day.
