May 2023 by Aaron S.
Harvey Nichols or Harvey Nicks as it is often referred to, is a large department store, just outside St James Quarter in Edinburgh city centre, a large department store in a grand building, this is a nice place to shop if you're looking for something a little more premium with a selection from food to fragrance.The store feels high-end so is fancy and well laid out, and the staff are friendly, with many creams and products on hand to test out before purchase.The store closes at 6 pm between Sunday and Wednesday, opening an hour later between Thursday and Saturday, regardless I feel this is far too early for a large department store in a big city, the shopping hours are not well catered to workers, and those who prefer to head out in the afternoons. There are places to sit and take a break while shopping in the store, which I appreciate, and the vibes inside the store are very nice, overall, with some nice products, so it is well worth a look in if you have time while shopping in Edinburgh.The store has five floors, including a Brasserie and Bar on the Fourth Floor, with impressive views of the city, including the Old Town.4*
May 2023 by Katia Radionova
Great and pleasant service from Gucci representative:) blonde/long hair ;) thanks again ;)
March 2023 by anya kay
Great customer service, place as one would expect of Gucci ?
March 2023 by Tom Forbes
Absolutely blown away by the customer service by Jamie and the rest of the team in Gucci Harvey Nichols Edinburgh.When you think of a luxury brand, you expect a certain level of customer service. Well if you take that level in your mind and double it, that still doesn't come close to what I experienced.Travelling to a works annual sales kick-off event in Las Vegas i purchased myself a pair of Bumble Bee Ace's in Heathrow Terminal 5. Unfortunately, they didn't have my wife's size in stock so I just bought a pair for myself.I get to my hotel and realise that there is a Gucci store just outside so on the morning after my last night, I popped in to buy another pair of the blue and red striped Ace's for myself and a pair of Bumblebee Ace's for my wife.In my still-hungover/inebriated state, I bought mine but didn't check that they had given me the correct size for my wife's shoes.I arrived back home to the Highlands to realise that they had in fact given me a size 3 for the wife. I called Gucci's main number who checked stock nationally and confirmed that there was a pair in my wife's size in Edinburgh. He told me he would reach out to the store on my behalf to organise an exchange.Enter Jamie the manager. Called me 10 minutes after getting off the phone with the customer services number and couldn't have been more helpful. Put aside the shoes for me, he also ordered another size just in case as getting down to Edinburgh is a 7 hour round trip.Kept me fully up to date by texting me and offering further assistance. We got to the store and although Jamie had said he wouldn't be there on the day, the staff were all aware that we were coming for the exchange.The staff in the store made us feel so welcome, they were friendly, attentive and professional.We exchanged the shoes, and the wife is happy. I've honestly never experienced service like it in retail.Jamie even messaged me the following week to follow up to make sure we were happy and offered that if we need anything else just let him know and he will sort it and get it ordered before we travel down to Edinburgh.What Jamie and his team should do is teach and train people on customer services because they are the masters of offering the best possible service that will keep customers coming back time and time again.
September 2022 by Catherine Hendry
Went in to Harvey Nicksfor a posh pee and to show my friend view from Champagne Bar lol x
May 2022 by Blake Howard
Amazing experience! Silvia and Elisabetta took great care of us. My wife felt very special during her visit and loves her new bag!
May 2022 by jonnycab
Excellent knowledge of whiskey and super helpful
April 2022 by jo dickson
Very helpful staff. Beautiful products. Love it ?
March 2022 by john weldrick
Anyone buying clothes from here has far too much money ?
January 2022 by Inese Visocka
Outstanding customer service experience by Michelle.
November 2021 by Lauren Phipps
Brilliant service, got a gorgeous bag as a treat to myself during my stay in Edinburgh
August 2021 by Stewart Harland
Very friendly staff always look after me when I go
July 2021 by lynette connelly
Fantastic service and great selection.
July 2021 by C0nquestor
Really good shoes and cloths
April 2021 by Account72
Really good shoes and cloths
