November 2023 by Cecilia Mcpherson
Excellent service at reception desk service at Hermiston Gate Edinburgh and 1st class service by person checking my car .very reassuring.Thank you for changing the wipers .You put my mind at rest .Mrs McPherson
November 2023 by Dave Beggs
Ordered a car stereo and fitting assessment. Was contacted to inform they couldnt complete the assessment / install for at least two months. Asked for refund and they confirmed this would be processed. A week later and it has still not been processed, follow up call to store they promised again, still not done. Central customer service refuse to process aging it is only the store that can refund. Disgraceful service and in the meantime they keep my £300+.
November 2023 by Colin Murray
The 7 year old battery in my z4 finally gave up.. looking online there are many similar best of claims, I was initially suspicious that the Halfords advert was sponsored but the large number of reviews swayed my choice. It is easy to get confused with specification names and numbers but I was reassured by the Halfords fitter checking my cars model and the exact battery type recommended by BMW. He had all the special tools needed to get the battery out and talked me through what was going on, a simple job you would think but I couldn?t have done it. Halfords Hermiston gate gats a thumbs up.
November 2023 by Graeme Donoghue
We bought a bike here yesterday and the whole.process couldnt have been easier. The customer service from Julie was fantastic. She was really friendly and so knowledgeable.
October 2023 by Sharon Flockhart
Before you let your kids try out a bike from display stands, make sure you ask Christopher from Bike Desk!My 12 yr old autistic son was excited when he saw BMXs. As store was empty I said he could pick one and try it out. Unfortunately not long on it, staff member (Christopher) shouted down the aisle (where I was with him) to him to take it back. I asked him why as I thought bikes could be tried and tested . His response was ?it can only be in front of desk and I would have appreciated him asking me!?Very rudely and smugly turned his back on me and didn?t let me explain that he wouldn?t have asked for permission as he couldn?t! I would have appreciated it if he approached me and explained bikes can only be used in a certain part of bike area rather than shout at him down the aisle and get him all confused.Will be buying bike elsewhere.
September 2023 by twiddlythumbs
Cole in the bicycle dept went above and beyond fixing my multi punctured bicycle tyres. Knowledgeable and friendly. Give the lad a raise. Fantastic work.
September 2023 by Andy Stewart
Standard mid size Halfords, therefore limited ranges. But they had equivalent of some items we were looking for, as well as the specific "must have" items. So we were happy with that.Setting it aside from other Halfords was the bearded guy at the back of the store on the parts desk. Wish I'd got his name. He was super helpful and knowledgeable. Also redirected other customers as he searched for the info we wanted, without impact to us. Made it look easy, kept smiling, saved us a whole lot of Google searching. Worth 5 stars just for him.
September 2023 by Scott Carse
I Got told on the phone to them that they had the item I wanted in stock, but when I got to the shop they did not have it at all, not happy
August 2023 by Steven Lawrie
Guy walked away as I got to the desk.I waited 5 minutes on him coming back.he came back ,ignored me,asked an older couple if they were ok then walked out leaving me standing like an idiot.1 guy serving at the till said someone should be there soon,but I was already annoyed by then so I went to decathlon just up from them,who were more than happy to help with my issue.great service there very poor at Halfords.definitely won?t be going there again or recommending them
July 2023 by Siddharth #
Never had good experience at this store. ALWAYS SHORT of staff and ALWAYS HAVE SOME excuses for not doing repairs. Always ask to come back in 1 week minimum. I would not recommend this branch to anyone looking to get their bike repairs. My new cycle was not assembled properly which could have lead a big accident for my wife
July 2023 by Elaine Mcleod
Absolutely great customer care Julie attended to us today we were in for a dash cam and to book fitting she was a great help and sorted everything for us and arranged the fitting date also,lovely staff definitely recommend.
July 2023 by James Cooper
Staff extremely helpful.Pleased with tool chest.
May 2023 by Monta Ozola
Took my bike for a "health check"Mechanics were so incompetent and had no clue about anything. Same as car mechanics at this place. Always have a bad experience at this particular shop. Won't be returning for anything again.
May 2023 by Peter Fairbairn
Waiting 15 minutes to buy an air freshener is ridiculous. Especially serving customers that cut infront that aren't even in the LINE is absurd. Never again. Could at least have made some sort of conscious effort to maybe, just MAYBE, charge the people buying single tiny items first instead of ignoring them and prioritising selling bikes
April 2023 by Karthikeyan Marimuthu Sivam
Expert service @ Halfords Hermiston GaitToday, I visited Halfords Hermiston Gait Retail Park in Edinburgh as my road bike needed some repairs and general servicing. I was delighted with the service that I received.Firstly, the staff at Halfords were incredibly knowledgeable about all aspects of bike repair and maintenance. They conducted a thorough check of my bike and quickly identified the issues that needed to be addressed. They then provided expert advice on the best way to tackle these problems, ensuring that I fully understood the repairs that were required.The repairs themselves were completed promptly and efficiently, and my bike was restored to its former glory in no time at all. I was very impressed with the quality of the workmanship and the attention to detail that was evident in every aspect of the repair process.In addition to the repairs, the staff also provided me with some valuable tips on how to care for my bike, which was greatly appreciated. Their advice will undoubtedly help to ensure that my bike stays in top condition for many years to come.Overall, I was extremely pleased with the services provided by Halfords. The staff were knowledgeable, friendly, and professional, and they took great care to ensure that my bike was repaired to the highest possible standard. I would definitely recommend Halfords to anyone in need of cycling-related services. They truly are experts in their field!
