February 2023 by Hr Go
Stopped by looking for help with a severe food poisoning case. I was met with understanding and prompt help from all the staff, it nearly made me emotional. One of the staff had the same illness recently and the products recommended solved it fairly quickly for me. I love you guys!
April 2022 by Edward Dove
Great customer service, nice selection of products, clear and clean layout
September 2020 by Alison Odonnell
After having many problems with Holland and barrett online went to shop at ocean terminal staff where amazing could not do enough to help well done guys
September 2019 by Laura Banks
Fairly good selection of stock but the customer service leaves a little to be desired. No greeting on entry to the store, both cashiers chatting between themselves. When I went to pay the server had a bit of attitude for no real reason (I had no questions etc. Just went to pay) and didn't ask if I wanted a bag. As I was leaving the female server said to the male server "so where was I?" as if I was a huge inconvenience to her having her chat with her pal/colleague. Very disappointing, you have one job, to be polite to your one customer in an otherwise dead store.
July 2019 by Laura Kirkwood
Got there today to find they have â??discontinuedâ?? ALL female hygiene/sanitary products?!? Two of the three items I went in for had been â??discontinuedâ?? which is strange as I am a regular Holland & Barrett shopper with a loyalty card and have had no difficulty getting these items in the past at many of their stores. The shop was laid out in a confusing way so took a few laps to establish that the products I normally get from this chain were not actually there. I was unable to purchase an alternative female sanitary product as they donâ??t stock any?! I was told to go to boots ð??? who donâ??t stock the same products as Holland and Barrett ð??? my recommendation: donâ??t bother driving there!
March 2019 by big yin
Lots of choices nice and cheap
January 2019 by Embalmer Trick
My partner and I keep coming back to this shop because of the excellent customer service. The manager is very attentive, we always find what we are looking for and it's good quality.
August 2018 by Rachel Harris
Staff did not have proper access to information or rude and in the end even from asking basic questions I was basically told off by the manager after shopping at the store for years and other Holland and Barretts and spending a lot of money in the stores. I actually know quite a bit about stuff I'm asking about as well so it wasn't like I was asking silly questions.... very unhappy. When I tried to talk it through with a staff member he just said what are you doing this afternoon and I don't know how you give feedback??? I think this is because of colleague came back to the till when I was asking after she seemed to offer to go and ring someone to get some information and then just got the manager out to tell me off. I hadn't even done anything wrong and I spent over £30 in the store. if I had the time to go to another store I would have and I wish I'd taken the time to give good feedback for because previously staff there were very good until the lady took over. But Adam that was there before it was very good. Very disappointed with you and disappointed on looking on the internet to find out that you've had some bad press as well!! Poor show ð???
March 2017 by Martin P
Very helpful staff. i was looking for something and they checked on the stock list of other shops. Took time out to help when most wouldn't.
February 2016 by Rebena Mubarak
Full of sugary snacks and drinks (typically Scottish) how Holland and Barratt can call themselves a health food store is a joke. I asked one of the assistants if they sold snacks for a Paleo diet ( no gluten dairy natural sugars) she did not even hear of it and gave a very unhelpful negative response.
