January 2024 by Dave G
This was often pretty heavily packed, and with only 3 machines that I could see, the ability to get in and get out was heavily impacted. I visited on Dec 31st, around 9pm and it was heaving, but the control over the queuing and space to wait was at critical capacity. Plus the machines refused my order multiple times which was very confusing as other times they sailed through. Genuinely I'd recommend vying for other KFCs in the area unless it's a very quiet time of day.
January 2024 by houcine benlaib
Very slow service, we placed an order and it took over 1hr20 to receive the order. The map showed the location of the driver on a bike or whatsoever, but the guy actually showed up in a car.Food was not bad at all, and great thing about it is that KFC in Edinburgh is halal.
January 2024 by Tyler O'Brien
We walked into the restaurant to find a table. It looked like a complete and utter landfill on every single table and all over the floor. Cups, chicken and chips were scatted all over the floor. We all felt sick to our stomachs.Fine dining indeed! ?
December 2023 by Robot Orange
What a disgusting KFC none of the staff listened to what i said, the machine didn't work and didn't print out a receipt the staff accused me of trying to steal food don't go here.Also a kid dropped a drink and it spilled every where and the staff didn't clean it up even as I was leaving 20 minutes later no warning slip sign or anything. Just go to the mcdonalds next door or the other KFC in the city.
December 2023 by Mizan Rahman
It was a Saturday (25th Nov) evening around 6 pm when I decided to visit this restaurant with my family, including two young children, after enjoying the castle light event. Unfortunately, it turned out to be a memorable yet unpleasant experience. The restaurant's order machine lacked the capability to print receipts, making it impossible to review or check our orders. Fortunately, I had taken photos of the order numbers.Upon entering the downstairs seating area, we were met with a disheartening sight. The floor was completely flooded, and all the tables were in disarray and dirty. One staff member was attempting to manually clean the tables in a somewhat clumsy manner. I had to took blue rolls and clean ours table. Toilets were ununsable !When our order finally arrived, we discovered that several items were missing. The absence of printed receipts had hindered our ability to verify the order. After a 10-minute wait, a staff member printed the receipt, revealing that a kids' item was missing, and there were extra fries in the bag. As a parent with two children, I couldn't accept food for only one child, knowing it would lead to conflict. Rectifying this issue took an additional 30 minutes. Meanwhile, we were informed that downstairs access would be closed. Thanks to the kindness of the security staff, we were granted 10 minutes to finish our meal.The entire atmosphere inside was chaotic, with staff members appearing clueless about how to manage the situation. There were numerous people waiting, including those collecting deliveries and those in line to order at the cash-only till.The overall impression was one of disorganization. All the food was packed into a bag with numerous trays scattered around. Staff members seemed unwilling to clean them and provide them to customers, simply stating, 'no trays are available.' I strongly advise everyone to steer clear of this place based on my experience.
November 2023 by daniel chaplin
Downstairs seating area looks like it hasn't been cleaned all day, I've seen 2 mice in the time it took me to finish my food and there's a light box picture thats trying to give the customers an epileptic
November 2023 by Adrián Nieves
I believe this is the dirtiest restaurant in the world. I am not sure why it was opened with all the trash in everywhere. Everysingle table was full of leftovers, the bins absolutely full, the floor had a lot of garbage, the restroom is disgusting, the seats are stained. Disgusting atmosphere. Avoid visiting this place.+ The machine to order did not work either.
October 2023 by Tim Hart
Venue was absolutely trashed. Staff obviously do not care about cleaning.5 staff standing behind the counter whilst tables are full of rubbish. Had to ask for tables to be cleaned to sit down and eat.
October 2023 by Oyndrila Roy
Just dropped in for a quick order and takeaway. The service was pretty quick, even though They took some time to take my order. The food was pretty good. There was a very nice watermelon refresher that I really enjoyed which is not available in every KFC. The store is also located at a very prime location which made it very accessible.
October 2023 by Ahmad Suyoko
Food was delicious and it's halal-certified. Place is near Princes St (Scott Monument).Dietary restrictions: They are halal-certified.
October 2023 by Elle Macleod
me and my pookie walked in and a guy lobbed a bowl of lava at us, after a short rush trip to the hospital we went back because we wanted some of kfcs hot sexy chicken, BUT we couldn?t due to the busyness so us being us we absolutely lobbed the workers out the place and waddled into the kitchen where more chefs awaited us. we were in rage so without any hesitation or effort we shoved their heads into the deep fryer muahaha. we then got to making our own kfc chicken. and soon after we ate it we where on the toilet for HOURS (still am) because of their TERRIBLE service. i would NOT recommended as i am currently writing this whilst waddling back to the loo.
September 2023 by Waqar
Finding halal KFC was a blessing as last time I had halal KFC almost 1.5 years ago.The taste was no where near the authentic original. The chicken wings were red inside. Zinger burgers were really small and I was shocked.Staff was ok but they mixed my drink order and when I went back to ask for it, the cashier seemed bit loss after explaining the issue eventually they did changed the drink.Dietary restrictions: Halal
September 2023 by Hannah Wayte
Your bouncer was seriously offhand and aggressively toned to the point it?s a detriment to your venue and I can see it causing issues with drunk customers etc. my partner and I went into this venue after a shift at work and subsequently had our night ruined by how off putting your security was after I politely asked if I could use the bathroom downstairs seeing as the disabled one upstairs was out of order. Seems like a basic request but a polite no sorry it?s closed would have been more appropriate than angrily telling me ?can you not see it?s closed? as if I was an idiot. I?m not the type to leave reviews but you seriously need to get rid of this staff member. ( this was 03/09/23 around midnight.Hopefully you sort it ! (Also my bf has been into this branch a million times and says he is always like this and we could see other customers feeling uncomfortable too )
August 2023 by Raghu S
I am a great fan of the KFC Bucket.The only reason I'm not rating this place a 1 star was that it was quite late on a very busy night.. The bargain bucket we ordered didn't look like a KFC dish at all.. A badly made home cooked chicken would have been much better.. See the pic to get the picture.
August 2023 by Matthew Webber
single handedly the worse KFC I have ever had.had a trilogy box meal, the chicken was the driest thing I have ever eaten.When I was asked what drink I wanted, I asked for peach liptons, I was then informed there was only diet Pepsi or tango, and neither served with ice. in actual fact the Pepsi was being poured from 2litre bottles.
