December 2023 by Suzanne S
Love going here. Donuts great.
December 2023 by ll 123
I usually go through the drive through at this location but sometimes stop in. I went in when the red light was on about 2 months ago and they are supposed to give you a free original glazed right off the assembly line when the 'hot light' is on.Well we went in and as we were looking at the assembly line, a distraught young woman asked my partner and I if we were able to come outside and look at her car as she was driving from Dundee to Newcastle and she was worried about her tyre. We went outside for 5 minutes to help her and went back inside to order. As we walked in the red light went off. We ordered a coffee and doughnut and I asked 'oh do you still get a free sample when the red light is on' and the staff member said 'yeah, but only when the light is on', I said 'oh it turned off as we were coming in and we were just in 5 minutes before that but went to help someone with their car', she said 'yeah well the light isn't on anymore sorry', I said 'but you just saw us in here (we were the only ones in the store for 15 mins while this was all happening) when she asked us for help and the light turned off when we came in', she said 'yeah you still get a free sample, but only when the light is on but it's not on anymore, sorry', I said 'surely you can still offer as it just went off as we walked in for the second time?', she said 'nope, sorry it's out of my control'.... as there were still about 100 doughnuts going around the conveyer.I asked for my receipt so I could fill out a survey and give feedback but she only gave me the card receipt so I was unable to fill in the feedback. Went again a few weeks later to be served by the same girl - come to find out her name is Rachel. Again, asked for a receipt (to fill in my feedback from my previous experience) and she STILL only gave a card receipt... no actual receipt with the code to go onto the feedback website. Was able to go in again and get a receipt of another young gentleman and put in my positive feedback about him and my constructive feedback about Rachel. Rachel needs some additional customer service training as every time I have been in she has horrendous customer service.I am not mad about the 'free' doughnut, it is the principle of it - she was being nasty and rude for absolutely no reason. I try to avoid her when going in now as my customer experience has never been pleasant.
November 2023 by Morientesss
Always have to eat on the dirty table and dirty sofas ? Even when trying to ask staff to clean it, never have done it ? And why we don?t get any plates?
October 2023 by Holly Enderby
Unreal service, 10/10. Donuts were ready seconds after I ordered. Staff all friendly, amazing service from the young lad serving at the desk. Girl on the mic had amazing customer service. Definitely recommend to anyone in the area! ?
October 2023 by Mr. God
Really is a fantastic store, all credit to the staff! Most importantly you can get them fresh off the belt, a must visit if you like doughnuts
October 2023 by Heather Thomas
Very pleasant staff. Delicious, fresh soft doughnuts. Really enjoyable. Keep up the good work plz.
October 2023 by Gavin Craig
I always stop here on my way to work as it makes the doughnuts right in front of you and the staff are friendly and not bad priced either
August 2023 by charlotteg681
Make sure to pop in when the hot sign is on! I absolutely love the milkshakes from here, totally worth the journey just for those ! Would recommend the biscoff one if you have a sweet tooth!
August 2023 by ClaireB
Superb selection of donuts including tasty vegan options available. Love that Kristy Kreme Edinburgh opens super early (7am) you can see donuts being freshly baked . Great friendly staff. Dine in or drive through, easy parking.
July 2023 by Giant_Rambler
Although quite a while ago, I remember this being a good family stop-off, en route to see family in Selkirk. Decent Coffees, Doughnuts obviously top quality and we literally had the place to ourselves, which was nice. Located at Hermiston Gait, it?s a perfect mid-point leg stretcher if travelling from Glasgow to the Scottish Borders.
July 2023 by Rambling_Giant
Although quite a while ago, I remember this being a good family stop-off, en route to see family in Selkirk. Decent Coffees, Doughnuts obviously top quality and we literally had the place to ourselves, which was nice. Located at Hermiston Gait, it?s a perfect mid-point leg stretcher if travelling from Glasgow to the Scottish Borders.
July 2023 by C. Cunningham
A nice sit in Krispy Kreme, the service and cleanliness is better sometimes over others but always at least decent.
July 2023 by Annonymous Bald
Great to see the doughnut being madeMale toilets urinal not working and no loo roll....
July 2023 by Kaleigh Leigh
Avoid this place, because there are two tables near the front door, they are usually occupied by the staff technicians, why they couldn't sit anywhere else near the furnace or oven?
July 2023 by C. C.
A nice sit in Krispy Kreme, the service and cleanliness is better sometimes over others but always at least decent.
