February 2024 by ???
Quite complete
January 2024 by Andrew Goldie
Very expensive and staff are to busy chatting to actually help customers
December 2023 by Ed An
Come here wife happy. Got her bra size, back in JB kia dont have because spore cheapos wipeout!
September 2023 by Johanna M
Their self checkouts don?t accept contactless cards so some people don?t know their purchase hasn?t go through and leave the shop. I was called twice (after paying for my shopping properly) to pay for someone else?s items?! Don?t stop innocent people rushing for the train if you don?t know you really found the guilty person! Asian woman started shouting at me for nothing and didn?t apologise when she realised she?s wrong. Atrocious and tacky behaviour from your customer service
September 2023 by James Turner
Decent selection but everything is sold at a steep premium to the larger M&S food hall 5 minutes walk away.
August 2023 by L ?A? M
Their self checkouts don?t accept contactless cards so some people don?t know their purchase hasn?t go through and leave the shop. I was called twice (after paying for my shopping properly) to pay for someone else?s items?! Don?t stop innocent people rushing for the train if you don?t know you really found the guilty person! Asian woman started shouting at me for nothing and didn?t apologise when she realised she?s wrong. Atrocious and tacky behaviour from your customer service
June 2023 by Ian Nicholson
Absolutely terrible service at this store location, if i could have got away with a no star review thats what i would of done. On entering the store my wife enabled scan & shop on her phone, we scanned items, done check out and paid with no issue, we told a member of the staff we had paid for our shopping using this method and showed the receipt on phone app showing successful payment. We were then told that the store does not support this way of shopping/payment. Every other M&S store does it! We asked to see a manager, first one was not bothered (i dont even know how she could have even been a manager with an attitude like that). I asked to speak to a senior manager, another manager appeared who told us to contact customer service at a different store, not great advice when you only have a few minutes to get a train. The staff here dont really care about customers. They were not bothered in the least that we had paid for items but had to leave with nothing. Last year i spent approx £17.000 in M & S in the food hall, not to mention more on clothing and home furnishings. Well i wont be spending any more i will shop elsewhere. The shop should have signs up stating you cant buy your shopping this way but why promote it in other stores? I am a business man and would not let my customers walk away unhappy.
June 2023 by Pat Lakeman
Not open at 9.30 tonight, supposed to be open until 10pm. Came a long walk to get here, all for nothing :- (
May 2023 by Amin Esmaily
Great selection of relatively healthy food, especially for a solo traveler who doesn?t alway think ahead in making dinner reservations at local restaurants for 1 person! This particular location saved me a few times because they are open later than most of the other locations!
April 2023 by Anonymous
I bought some pomegranate seeds from here. Half of them were completely rotten and the other half were overripe. Too many self checkouts are packed into a small space. Expensive. They have a decent selection of chocolates and sweets.
April 2023 by D-A Fielding
Went to the M&S in Waverley station today and the young man at the self service checkouts was so helpful, lovely and friendly I almost cried with gratitude (I was a little stressed about platforms). He's a absolute credit to your store. (In addition, I loved the selection of products, I live rurally and this was a treat!)
March 2023 by Aaron S.
This Marks and Spencer Simply Food location is in a good location, inside Edinburgh Waverley Station, so it can be a useful stop to grab a quick to-go food or drink item before getting on a train, or essentials while passing through the station or city centre, with the larger, main Marks and Spencer store on Princess Street nearby shutting rather early at 7 pm, the fact this store is open until 10 pm adds a couple of hours to get essentials in the evening. The store is reasonably small, and the stock isn't great, I wasn't able to find the particular type of milk I was looking for but was able to seek a reasonable alternative. The checkout area was straightforward and easy, with a staff member on hand to help at the many self-service checkouts, it is disappointing that this store does not support Marks and Spencer's mobile scanning and payment, which would be particularly useful, due to being a travel location, where shoppers would want to get in and out quickly to catch a train. 3* - The location and service are both good, while the stock is the bare minimum and could be better, but still one of the better places to get a small selection of groceries in the evening compared to alternatives nearby.
February 2023 by R Kovacs
I had a bad shopping experience here last week. I wasn't familiar with the store layout so I was scanning the shelves slowly to find the items I needed. But I found the security was following and monitoring me. This made me uncomfortable. There were other shoppers wondering around and the security just chose to monitor me. Is it because my Asian face looking? Felt a bit racist.
February 2023 by Kimberly McDonald
Avoid this M&S in Waverley Station. Went into the store to ask about a specific product and the staff would rather talk among themselves than actually pay attention to the customers. I really had to shout up for them to "wake up". Also, there is only self services... so what are people to do if they only have cash?. Avoid at all costs.
February 2023 by Kim McDonald
Avoid this M&S in Waverley Station. Went into the store to ask about a specific product and the staff would rather talk among themselves than actually pay attention to the customers. I really had to shout up for them to "wake up". Also, there is only self services... so what are people to do if they only have cash?. Avoid at all costs.
