January 2024 by Allan Stewart
Always hp?
October 2023 by Graeme Smart
This review is for the cafe, as you can't beat a M&S food hall. It needed to be more staffed. The fish and chips took a long time to come out, and when they did, it was just a small square of battered fish with about ten chips; the tartar sauce saved it as it was very dry. One poor girl was cleaning tables and had six of them with trays full of dirty plates waiting for her. It was not very Marks and Spencer-like at all.
October 2023 by Brian Walker
Cut the gluten free range again staff were very helpful
August 2023 by Dennis Brown
Great service from staff in clothing deptartment best thing there is checkout staff. Will be shopping here in the future even though the Gyle is closer with no staff?
August 2023 by Emma Halliday
Visited today. Paid £1 for a trolley. Had my own reusable bag inside with some other items I picked to purchase. Decided to stop and have a coffee, asked staff where I could store the trolley and she said she will take it and I can collect it after my coffee.After the coffee went to retrieve my trolley to be told ?you have been too long, the trolley is put away? I then told them well it?s got my personal items inside plus the shopping I wanted to purchase and the £1 inside the trolley. Told to go down stairs then accused of not actually being allowed to leave a trolley which is fine if this is your store policy but your staff members told me they would keep the trolley for me.I was then told go back upstairs to get your £1out the trolley to which I said no I wouldn?t be doing that. She gave me the £1 out the till reluctantly still making out I?m in the wrong. Then she hands me my personal shopping bags but my items I wanted to purchase had been places back on the shelves.I?m a frequent shopper here and this situation was shocking and the rudeness from the staff was shocking . Even others in the Que were looking on in disgust!Very disappointed
June 2023 by Butsy19
Popped in here on Saturday, however again it was disappointing. Long queue, which was very slow to clear, only 1 person managing the coffee orders, so that added to the delay, no apologies given for the wait, just that Costa was shut, so that was making them busier. Scone was lovely and fresh, and coffees were hot. The seating area was very full, however we managed to get a table as someone left. No cleaning of the tables between customers, and many customers just leaving their empties on the table rather than taking them to the return area, which when we took ours it was overflowing with dirty dishes. Won't be rushing back here anytime soon.
April 2023 by Dawn Gyles
Easy to get around. Great foodhall and cafe.
March 2023 by Kathleen Spencer
2pm ThursTables overflowing with dirty dishes. Floor filthy.
February 2023 by Marzena Polak
So happy they added formula milk on the shelf.
January 2023 by Mar S
Not so good branch at here. Some efficient staff at the fruit section keeping it nice and tidy.Cashiers not so good tho, slow and distracted in their chats
January 2023 by Kirsty Dziennik
This review is for the cafe.The service was OK,it was a little slow.We ordered 2 toasties that came out a little burnt and as for the chips they were blooming AWFUL.They were clearly out of a box of French fries taken off the shop floor and microwaved as they were soggy and just plain NASTY.The cafe itself is nice and bright but we won't be rushing back
December 2022 by Achan I
Fantastic toastie, helpful staff. Great place to eat after shopping.
November 2022 by L C
My shopping experience in M&S in Craigleith was very enjoyable, everything I needed with a fantastic selection in all dept's
October 2022 by B Smith
30 mins in a queue to get a coffee. One member of staff doing everything. It?s not customer service. It?s not a new problem. It?s been steadily getting worse for over 5 years!
September 2022 by Isabel M
Not so good branch at here. Some efficient staff at the fruit section keeping it nice and tidy.Cashiers not so good tho, slow and distracted in their chats
