April 2023 by Dennis Gurr
Not wheelchair accessible.
November 2022 by Diana Cathrine
Exceptional service with incredible results. I had cataracts removed from both of my eyes yesterday and there was no pain at all and today my vision is absolutely wonderful! It is like a miracle! ?
November 2022 by David Paterson
Great experience right from the start. Staff all very friendly and professional, took me through the numerous tests and clearly explained the various processes. Answered all my questions and put my mind at rest.
November 2022 by Joanna Cameron-Barr
I had lens replacement surgery on both eyes to correct my short and slightly long sightedness. The surgery was surprisingly quick and even though for me it was unpleasant during the left eye, knowing what to expect made the right eye much easier. The surgeon and nurses were great at making me feel at ease during the process - talking to me and reassuring me. The next day, after my check up, I was shopping in Zara with near perfect vision. Couldn?t believe it! The aftercare is really good so I?ve felt looked after throughout the entire process.
November 2022 by Hana Ahmed
I had my laser eye surgery, vision correction, almost a year ago, May 2021. The Initial consultation went well. All the staff were welcoming and happy to answer any questions. The actual surgery was very quick and took about ten minutes.After the surgery I was given anti inflammatory drops and other drops for dryness to use for a week. My problem started two days after I stopped using the drops. I started experiencing severe sensitivity to light and grittiness in my eyes. I called the surgery and spoke with (Martin) he reassured me that it's normal since it has only been 9 days since I had the surgery and I need to carry on using the artificial tear drops. Five days latter my eyes were still very sensitive and I was struggling to open my eyes. I went to the surgery for a check up and there I learnt that my eyes were inflamed. And that small percentage of patient need to use the anti inflammation drops for longer, also inflammation and eye dryness have similar symptoms, which they should have known best from the first time I called. I was also told that my healing process will take longer because of the inflammation.I had to visit the surgery several times for a couple months after for a check up, and during these appointments that I started feeling that they care more about the vision than any other problem.I decided to book an appointment with other independent optician, and the optician thinks it's likely that the dryness in my eyes was caused by the inflammation. I do believe that what I'm going through is due to negligence from Optical Express side.I'm writing this review to share my story, and hopefully it helps with anyones making decision to undergo the surgery. If you decide to go ahead, please read more about eye dryness and inflammation before hand to recognise the symptoms, I never had issues with dryness before the surgery, although Optical Express should know better . Also, get advice from independent opticians if you experience any issues after as quick as possible.
November 2021 by J C
CAVEAT EMPTOR!SEEM VERY PROFFESIONAL (until l they have your money!I) LICATED IN A George Street property. BUT WOULD BE More suited to a back alley somewhere.)All they are interested in is getting a sale at any cost. customer care goes out the window as soon as you pay!THEN IT was an absolutely horrendous experience.OPTICAL EXPRESS RUINED MY SHORT VISION! And have refused to so anything about it as my distance vision was improved, I wouldn't remove my right arm to fix my left hand. So u certainly would not have paid thousands to lose my perfect near vision. Even prescription reading glasses are nowhere as good as the vision I had!I WAS NFORMED BY STAFF MEMBER IT **WOULD BE 10-15 YEARS TILL I WOULD NEED READING GLASSES. BUT INSTANTLY LOST MY NEAR VISION,** they have it buried in small print. I believes what the member of staff told me! And went ahead on That basis. As most people would do being told by a so called professional. He falsified medical information, and knew it!LYING, BACK HANDED OPERATOTS OUT TO MAKE MONEY NO MATTER THE IMPLICATIONS.COMPLAINTS WERE A WHITEWASH. THE MANAGER WAS CERTAINLY NOT COMPETENT OR INTERESTED past an initial sale. Think long and hard before using and I would advise a witness at all stages. Rogue Traders.
November 2021 by Robert Philp
Well I?m 55 years old and been wearing glasses since I was 34 got my operation for replacement lens on the 10th December 2020 was in the clinic for an hour and 40 minutes no pain at all some discomfort for the first 48 hours but nothing but clear vision from when I left the clinic was a very weird experience but would highly recommend itStaff was excellent and the aftercare top class thanks to all involve in my experience should have done this years ago *****
November 2021 by Alison Roarty
Was very impressed by the service provided by Optical Express, George Street. Aelish MacDonald and Sophie Campbell deserve special mention for their professionalism and caring manner. Thank you!
November 2021 by John Mcleod
My dad had appointment at this branch in George St the team where absolutely brilliant with him they took their time explaining everything that was going to happen especially when he is 94 I can't thank the team enough especially when its an old personThank you.
November 2021 by Emma Mulholland
I received great service from the start of my treatment to the end. the staff is amazing I would highly recommend
November 2021 by Nikki Reynolds
From the consultation, to surgery and aftercare (still receiving aftercare) the service and care received from Optical Express Edinburgh team has been amazing! In particular Paul who has even taken the time to answer any of my questions when hes been at home on days off or made sure someone called me. But the girls there also been absolutely amazing. Very thorough during checks. How relaxed Paul made me feel and so informative made me chose Optical express rather than another company i had seen. He made sure i got an appointment quickly. And even when I rang him annoyed my appointment time was getting changed for a 3rd time he made sure my appointment would stay. During the pandemic juggle work and childcare was hard enough. I would highly recommend!
November 2021 by Charalampos Koundourakis
Had two consulations with this branch and they were botrh excellent. The first time I decided not to proceed with the surgery and they were really good about, I wasn't hounded by calls or anything like that.At all times in the Edinburgh branch I felt secure and welcomed. The surgery happened in their Glasgow branch but honestly I was so well informed by Edinburgh at that point that I had no questions or hesitations.Kudos, some really friendly people.PS: The plants have started growing again. Victory!
November 2021 by Neil Hunter
Have been for a number of follow up appointments with my Father who initially had cataract removal surgery. In all cases the staff have been bright, friendly, accessible and very professional. My father was put at ease and talked through the various stages of his procedure and recovery. Would highly recommend Optical Express to anyone thinking of eye treatment.
November 2021 by Miriam Garrido
My pre-op was very informative and the people from the Edinburgh clinic were really nice and helpful. The surgery itself was really quick and painless. All my post-op visits since then (also in Edinburgh) have been great, I feel really well looked after. The surgery has definitely changed my life, I 100% recommended it!
November 2021 by Louise Wilson
Decided to look into surgery once I turned 21, best decision I?ve ever made! Optical Express team in Edinburgh and Glasgow were fantastic. Every worry I had was put to rest by them and they were so helpful through the whole process! Fully recommend using them for lens surgery!!