March 2024 by Ang Bone
Nice place. Service was good
February 2024 by Sienna Ponting
I don?t usually leave bad reviews but this time I felt like I should. There?s probably not a problem with other aspects of the store but the engraving process for me was not great at all. I?d bought the signet ring for my partner in time for valentine?s day and came into the store to get it engraved. I drew my own design on the ring after being told to re draw it, as apparently my design got erased, and when it was done it came out completely off centered to what I drew on the tablet. I was sympathetic about the situation because I thought it was just a one off mistake but they said I would need to get a refund if i was unhappy (and they keep the ring) and I?d have to go and order another ring and bring it back to try again (which is not ideal as I had to wait longer especially when it was a gift for an occasion). Then when I got my refund the machine apparently had an error so they said i?d have to wait and see if the refund came through after a couple of days and come back again if not (again, not ideal). So I ordered the ring again and brought it back to the store and I drew my engraving design again and it came out wrong again! completely not the way I drew the design with it being so off centered that it cut off the line at the top. So I was so upset and disappointed that it had happened again after all the fuss of trying to get a new one again. I?d just have appreciated it more if maybe someone had looked into the machine and saw what the problem was before I came back as it?s just such an expensive ring to have to settle for their mistake without getting any compensation for it. As they said i?d just have to give them back the ring for a refund and get something else or try again (as if i would after the second time of it going wrong!. I just wish I could have got a refund on the engraving or some sort of discount as well as keeping the ring as I couldn?t try again as this was the day before valentines and It?s just so unfair spending so much for them to make the mistake and just leave me to deal with it.
February 2024 by Dorcii Haas
Very helpful employees
February 2024 by janet forbes (Jinty)
Got my first Pandora bracelet at Christmas and my daughter and I went to see about resizing the bracelet. Everything was smooth, we did need to wait, but we got our business done and I got a new charm!
February 2024 by Jennifer Donaldson
I?m so glad to see Jameel mentioned in a previous review as they so deserve it! They served our indecisive 7 year old, and were so so so patient with her. Made lovely recommendations to suit her (she left with the Cinderella carriage earrings and she loves them), spoke to her and us so kindly and really just made our evening. I hope they?re recognised for the positive experience brought to customers.
February 2024 by Lisa Flynn
JAMEEL, you are beautiful. Thank you for your help you are a star. Every shop needs a Jameel. Pandora are so lucky to have you! I was over from Belfast on a break and although Edinburgh is beautiful you were the highlight. Absolutely lovely person. My charms will mean so much more that you helped me choose x
January 2024 by Adrian Hunter
Service a bit slow...
January 2024 by Linda Mckinsley
I have been in a few time now staff very helpful and always polite love the shop in St James center xx
December 2023 by G&C Gullen
So much to choose from!!
December 2023 by John Whitelaw
Staff are fab, really helpful and friendly. Nearly made a scotsman glad to part with his money. I said nearly
December 2023 by Iliyana Grudeva
There is nothing more to be said about the products. They are great. The service was excellent, and the variety ?
November 2023 by Stephanie Mccallum
I love the shop
October 2023 by Karen White
Came here with my daughter yesterday for a ring. They had the one she wanted in stock. Staff that attended us were really kind and friendly.
July 2023 by Sandra McDonald
Excellent service and helpful staff.
June 2023 by Julia Dzo
Went there yesterday and even tho they didnt have what I wanted in stock, i had great expwrience.Staff was super nice and helpful!Lady showrd me some alternatives and helped me to get it ordered with gwg code. Amazing! Thank you
