April 2023 by Paul Durham
No Teller on a Saturday morning to deposit cash. What a Joke !!!
February 2023 by Brian Macaulay
Only trying to find out we're the branch with sortcode is , Keep getting cut off or asked what I'm calling about and they have no option for my question.
December 2022 by David Thomson
A very clean and smart modern branch with a range of automated cash, cheque and coin deposit and withdrawal machines within the branch. Polite and efficient staff.\\nA delight to visit
November 2022 by Dypsyl Dlamini
Treated like a movie star millionaire! Greeted with enthusiasm at the door. Remembered! My issue was very competently addressed and I was fully briefed how it happened and what to do for next time. Such a great experience I'm almost looking for an excuse to go back. Thnx Al... Be..., S... and M...
June 2022 by heather newport
It has taken me 20 min to get to the mortgage dept by phone now I'm in the phone line it's taking me another 20 min to speak to someone what a joke .
July 2021 by Honey Bee
Not blaming staff here but why do they have 2 standing about directing people but actually hardly any staff dealing with what you need done! Walked in, told one guy couldn't help me sat for 20mins waiting on someone "coming back" they didnt come back so the original guy ended up dealing with me anyway?!! Such a busy bank with not enough staff and alway always a queue.
March 2021 by R J
I?ve been with this bank for years now. I?ve got both current & business accounts with RBS. Popped in to this branch today to get £20 worth of coins so much needed for my business, but was told by a member of staff that they couldn?t help me as it wasn?t essential transaction and they only deal with those really important and essential transactions! Really RBS? Is that so? Well done! You?ve just helped me make an essential decision TO FIND A BETTER BANK! BANG OUT OF ORDER!
June 2019 by Moray Barton
CDM machines don't take certain notes so you have to queue again to see a staff member to make a deposit. These machines are supposed to make it quicker how about employing more staff instead of having machines that don't work. The teller was actually helpful though.
May 2019 by Elizabeth Brunton
Waited 25 minutes and was then told I was number 5 in queue. Unbelievable plenty of staff moving about but only one teller who was only dealing with cash!!!!! So much for customer service.
May 2019 by Pete Gilchrist
Terrible customer service. Trying to deal with a fairly straight forward request, I was told different things by different people so ended up spending a lot of time on hold dealing with things by phone. One of the staff members I spoke to was rude and unhelpful. There's always a queue because there are so few branches now. Avoid.
April 2019 by Christine Burns
Not enough staff on to deal with customers.staff are around,but not to deal with customers that just want to go in and go about there business.there to keen to get you to use the cashline to do your business and not to deal with a human.waiting times a very very poor.RBS HAS NO LOYALTY.
March 2019 by Brian Ruxton
Unfortunately this is my local bank.
March 2019 by Karen Hunter
Instead of having greeters maybe have more tellers on. Jst been in, 1 teller & then after waiting we went down to no tellers!!!!!! Must have had enough
February 2019 by H Garcia
Friday 12:30, 10 customers in the queue, only 2 RBS staff members attending, but a young lady and 3 others RBS members just standing and looking, but not helping at all. Ridiculous
November 2018 by Michael Kanev
Very quick service. The teller was very efficient and friendly too. Difficult to park. But Would use again.
