November 2023 by Jennifer Gough
Quality product. Good choice.
March 2023 by D Brown
Was disappointed at size and variety , too little
October 2022 by Nicholas Cumming
Well informed staff. Good range of great looking shoes.
June 2022 by Elizabeth June McCoach
This shop is not frequented by me much anymore, as they stopped selling children's shoes on the premises! I brought my children here in the 1990's and continued with each of my grandchildren, so usually a considerable amount of money was spent. I also have some health issues, meaning that footwear choices have changed over recent years. While I love the quality, a trip especially into Edinburgh to look for shoes post pandemic is not really my thing these days. Such a great pity, as I really enjoyed my frequent trips to Russell & Bromley.
January 2022 by Daniel Kardas
Okay ? ???
January 2022 by Iona Brand
Staff were very friendly and helpful, will certainly be back
September 2021 by Kate Hill
Normally I love a visit to Russell & Bromley, my favourite shoe shop. However this new shop looks dissapointingly spartan with very little stock and no prices. An assistant explained that they are trying to go for a minimalistic and exclusive look. I will not be rushing back especially with other luxury brands on the block like KG and Carvella to explore.
August 2021 by Ross Hardie
Love the new store in the St James Quarter! A new home but the same friendly welcome on arrival and great service thereafter. I needed a belt and the gentleman serving made sure that not only did I get a belt which fit me properly but really looked the part. I'd have bought a pair of sneakers too if I didn't already have too many at home!
August 2021 by Leeskara Baxter
I had to return a faulty pair of sandals today (08/08/21) and was served by a male assistant who was extremely rude. I was explaining why I was returning them and as I was speaking he held out both hands in a "stop" gesture and said "Ok, I'm refunding you" in an annoyed manner. When I told him he was rude he said "I don't think so" This was my second unpleasant experience in this store and I will never go back, nor buy from this company again.
August 2021 by L Baxter
I had to return a faulty pair of sandals today (08/08/21) and was served by a male assistant who was extremely rude. I was explaining why I was returning them and as I was speaking he held out both hands in a "stop" gesture and said "Ok, I'm refunding you" in an annoyed manner. When I told him he was rude he said "I don't think so" This was my second unpleasant experience in this store and I will never go back, nor buy from this company again.
April 2021 by Melanie Greenwood
I had a lovely shopping experience at the Edinburgh store on Princes Street. The staff were so friendly and welcoming. Sadly I didn?t catch any of their names, but all three members that were in the store on Saturday 14th gave me great customer service, making my visit to the store a delight. And I LOVE my new boots. Superb, luxury product that you don?t have to go through pain and a heap of plasters to break in!Thank you!
January 2021 by Charlie Quipp
Good service and nothing too much
January 2021 by Maria Winfield
Expensive but the quality is there.
September 2020 by Karen McMillan
Went in here yesterday to look at boots. All the staff were very nice but we were served by a lovely young man in a check suit. He was a great salesman! Offered the shoe care products which I declined.Then he pointed out the lovely bags I could also buy!! Husband nearly had a fit and had to take him for a beer ?It was very amusing. Would recommend shopping here and I am very pleased with my fab combat boots.
September 2020 by jhony plegen
I stopped into this store on a whim because I saw they sold Naots as I was passing by. I wear a European size 45 and many stores (even online) don't carry that size. The salesman, was extremely helpful. He measured my feet, assessed my gait, and listened to the problems that I have with my feet. Then, he explained why I've been having some of the foot pain that I have and suggested several pairs of shoes to try. I did feel a little bit obligated to buy a pair of shoes from him (that's the job of a salesman, right?), but I ended up returning them the next day because I live out of town and they only have a 10 day return window; for such a large investment, I just needed more time to be sure that the shoes were going to work for me in the long run. If you have difficulty finding shoes that fit or have any kind of foot problem, I definitely recommend stopping by this store and seeing how their salesmen might be able to help you!
