February 2024 by Madjid Fazel-Hamedani
Sells North Face outdoor gear. The staff are particularly great ?
January 2024 by Gábor Majer
I had a hard time finding a hat. Could be in several available colors. The server was very nice??
January 2024 by Binyamin km
Worst customer dealing,the lady work in the till the scotish one ,,she behave like rude..give training how to speak to the customer ,,we spent lots of money there
January 2024 by Sarunas Balsevicius
A fantastic city
January 2024 by Simon WOODCOCK
Fabulous product, shop, staff and selection
November 2023 by Lina Thomson
Unfortunately I couldnt find an address to send a complaints letter to, so Im leaving it here as a feedback.I am writing to express my deep disappointment and frustration with my recent experience at The North Face Store in Edinburgh. As a long-standing and loyal customer of your brand, my recent encounter with the store manager left me with an unpleasant impression.On the 29th October between 12.30 and 14.00, I visited the North Face Store in Edinburgh with my husband to make an exchange. Regrettably, I had purchased an item that didn't fit correctly and was looking forward to a simple and straightforward exchange process, as one would expect from a company of your reputation. To my dismay, the interaction with the store manager was far from what I had anticipated.The store manager at that time, displayed a remarkable lack of professionalism and courtesy during our encounter. She was extremely rude, condescending, and unhelpful. Her tone was dismissive, and she seemed uninterested in addressing my concerns or assisting me with the return. This interaction not only left me deeply disappointed but also embarrassed as her behavior was witnessed by other customers in the store.I would like to stress that this encounter was not representative of the level of service and professionalism that I have come to associate with The North Face brand. I have always held The North Face in high regard for its quality products and excellent customer service, and it is disheartening to experience such a negative and disrespectful interaction at one of your stores.I believe it is important for a company of your stature to maintain a high standard of customer service, as it is a key factor in retaining customer loyalty and satisfaction. My hope is that The North Face can address this issue promptly and take measures to ensure that customers are treated with respect, courtesy, and professionalism at all times.I kindly request that you investigate this matter and take appropriate action to address the behavior of the store manager. You will find your manager on the cameras, dismissing me and telling me to leave the store saying "done bye!!!" 3 times. To this day I cannot believe I was spoken to in this manner. I would appreciate a response regarding the actions taken in response to this complaint and any steps that will be implemented to prevent similar incidents in the future.
October 2023 by Ridley Olps
It?s like a gingerbread house made out of clothes. Only there are multiple witches scattered throughout trying to thrown you into the furnace of economic hardship. And you forgot to leave a trail of bread crumbs so you just wander around in circles gazing at delicacies until you hate both Europe and outdoor clothing with a mighty, raging passion.
August 2023 by G a v
Very kind personnel and good variety of products.
August 2023 by Tommy Patterson
North Face quality - staff here were very polite.
July 2023 by Jeffrey Klassen
They kindly replaced a product for me that I had bought in the USA. Albeit about a year ago, so it was still under warranty. Fast and easy process. Completed in under 10 minutes.
July 2023 by Nanammra Amoah
Fantastic place and their staff are very friendly and helpful
July 2023 by Ed Uniacke
Need some new hiking gear and Scott steered me in the right direction! 10/10 customer service!
May 2023 by Jamie Sadler
Visited Edinburgh as was sadly disappointed. I was looking for some new hiking boots, and they do sell them, but there was literally no information on any of them. No details on any boot. Just a set boots on the wall with nothing else. no names, use type, or any detail at all.
March 2023 by sharonandmegan
Staff fantastic. Actually took the time to chat about what's right for you rather than what's the highest sell they can make. Will always shop @ this store over and abovr every other store. Fantastic
January 2023 by William G Mclean
My favourite shop, good prices although can get expensive but you are paying for quality.
