November 2023 by Alan Marshall
Very helpful service whilst buying walking boots. Good quality stock.
October 2023 by Lawrence Ames
Staff were incredibly friendly. A large shop over 4 floors, with a wide variety of products. Coats were heavily discounted (30-40% off), and picked up some great deals. There's no lift, though, if you needed to take a baby buggy upstairs for example.
October 2023 by Liam Osborne
Great store. Knowledgeable and helpful staff. I found out my hiking shoes were about to disintegrate a day before a multi-day hike and wild camp through the Cairngorms. They made my trip possible by recommending hiking shoes which were lightweight and needed no walk-in period while still providing enough support. The member of staff knew exactly what route I was doing and provided some tips and insights on the route. Suffice to say the shoes are great and no blisters at all.
October 2023 by Anne-Marie Cain
HEAD OFFICE PLEASE NOTE: Store manager ANGELA SCOTT deserves a huge shout out of PRAISE for customer care and a credit to TISO. My son is on his journey from Lands End to John O'Groats and suffered what was possibly a boot malfunction. Prior to his arrival in the Rose Street Edinburgh store, she had already agreed to facilitate help between the manufacturer and my son. Once he arrived at the store she was able to advise on the predicament and help to send him safely on his way.Friendly helpful customer service builds a company name. Angela Scott is a blessing to Tiso. I hope Tiso appreciate that.Thank you Angela.
September 2023 by Gordon
Overpriced, and lacking some basic gear + bad advice around it.Went in looking to buy guylines, and the staff didn't understand the idea of 1-2mm lines existing, as come with most decent tents. Tried to sell me 4-5mm paracord.Went looking for an inflatable rollmat, specified that size not weight was most important for this particular trip. Staff continuously tried to sell me on the far lighter but massive foam mat.Went to Cotswold Outdoor down the road.
August 2023 by The_Arby
Good place for camping gear..The only thing I don't like is 3 flights of stairs,lol
August 2023 by Corinne Plough
On vacation and realized the shoes I brought were inadequate. Tiso had the specific on cloud shoes I?d gotten my heart set on (out of stock in London) - and to top it off, the staff was so very kind and incredibly helpful. If I lived here, I?d absolutely be back!
August 2023 by Ads
Good range of products! Was greeted by friendly and knowledgeable staff, who took the time to explain what they had to offer
July 2023 by Tim Bolt
It used to be that going to Rose Street offered some good shops for real climbing and hiking and camping kit. The Tiso shop now seems to have become very much more clothing focused. Smaller selection of kit and rucksacks and such. When looking at equipment, it seems one is simply better off just doing online for selection and price.
July 2023 by Lyndon Alcock
Good customer service from the staff, but the range of sizes for rock climbing shoes is limited and I feel eden rock has more different rock climbing shoes from a range or brands. Another thing of note not sure why Tiso doesn't stock 5.10 shoes it feels like only Ellis Brigham stocks 5.10 shoes despite their apparent popularity.
June 2023 by Sam Stratford
Had really good padded hiking socks for £11, far superior to mountain warehouses 'liner socks'. They have not made my feet sweat, like prior heavyweight 'Bridgedale' socks. Tiso also have a proper, varied selection of footwear.
May 2023 by Stephen Rudge
Great shop for serious hiking gear. Knowledgeable and friendly staff
April 2023 by Paul Sam
I am a regular to this store. The experience is usually great. Staff were attentive and friendly. However, I'm afraid I can't say the same for my last visit. I bought a jacket in the sales department on the top floor. When I approached the counter to pay, I politely asked if there was a new one in stock. A simple no would be sufficient. But the staff was really sarcastic. He said "even if there was one, it wouldn't be at this price." It was unnecessary and rude!
April 2023 by Sheila MacDougall
Bought a pair of walking boots but I required to have specialised insoles put in. So not a straight forward situation. Have to say Arthur was exceptionally helpful & very patient in finding me the boots that were suitable for the insoles. There was a good selection of walking boots of varying styles & colours, would recommend Tiso for quality walking boots. I had to unfortunately bring boots back, my fault & swap for a pair of walking shoes. Again Arthur was very good, knew my dilemma with insoles & narrowed choice down. Refund & subsequent purchase very easy & efficient, can't fault them at all. Would definitely go back when need arises. Thanks to Arthur for his help.
April 2023 by Marianne James
Really excellent customer service from Johnathon who was incredibly helpful buying climbing gear. Recommended!
