March 2024 by Neil
Good selection of specs, exemplary service from Tatiana.
February 2024 by Jo H
Wow , from the moment I walked in, complete professional top standard service, never seen that for a long time. Knowledgeable brilliant people ? Top Class Frederick Street, you know who you are, fantastic service, thankyou, can't wait for my new glasses xx
January 2024 by Alan Johnstone
Excellent service and wonderful staff. I would highly recommend this store. ?
January 2024 by kelvinyip9440
The staff and the service is very nice and kind. I broke my glasses yesterday because of an accident so I come here seeking help. Cause I didn?t buy my glasses here but I need to fix my glasses.So one of the staff with glasses help me with that and fix my glasses as a new one. Thanks for her help. I can continue my traveling. l appreciate them very much.
November 2023 by Adam
I had a great interaction when purchasing a new pair of glasses and there's a much wider range to choose from in store than I expected. Student discount was generous too ?
November 2023 by Kelly Lim
So impressed! I'm skeptical with high reviews, but this one didn't come short. Dr. Ohanlon was extremely calm, helpful, and thorough. I was well-informed and the process was overall very pleasant. Really glad I tried this out!
November 2023 by Ian Bell
Excellent service today at Vision Express today glasses were repaired free of charge sales assistant very efficient.
November 2023 by Alex
Have been trying for over a week to get though to them to cancel a contact lens subscription but every time stuck on hold for 10-20mins and giving up. Just cancelled direct debit in the end.
October 2023 by Ruth Leslie
I visited Vision Express in Frederick Street today and couldn?t be happier with the service l received there. I had been experiencing white flashes in my right eye and worried that it might be a detached retina. My eyes were thoroughly examined by Daniel and another 2 young women and their friendly, professional and efficient manner made the experience less daunting. I was extremely relieved to find out that my eyes were fine and that it had been a fairly common condition that has resulted in the flashes. I have been a customer at this store for over 5 years and have always found them to be first rate. Thank you!
October 2023 by Fiia
Great service from Tatiana today, super lovely and helpful when we went to pick up our glasses. Best customer service in a while, she is great!
October 2023 by Cecilia Swinburne
Bad expensive experience !Inexperienced staff, ill advice and very bad after sales service, never again
June 2023 by Thomas Leonard
Too much hard sell e.g. attempts to overcharge for ultra-thin lenses,. Optician wanted me to return for treatment that turned out to be the preserve of my GP, and charged me £10 for accessoriesI am flabbergasted by this much belated response. The owners know that the optician misdiagnosed a cancerous growth for a stye, that the optician admitted her shortcomings and partly blamed the lack of verbal support at Vision Express, and that her case is still being considered by the General Optical Council in London. She's now working in Boots, and I've long since taken my business away from this money-grubbing place. The frames are substandard and too highly priced..
December 2022 by Linda Williamson
Eye accident appointment 7 Dec 2022: on holiday 2.5 weeks before I had incurred a coronal lesion, an accidental collision with a falling iron plumber's rod. On holiday on a remote farm I did not seek treatment as the eye was only blinded for a few seconds, a hospital was miles away and I didn't want to make a fuss with my host. But the eye trauma did not improve with use of eye washes and over the counter drops from Walgreens. Diziness and nausea were complicating matters - I knew an optometrist was required asap on my return home for a proper eye examination and diagnosis of the injury. To my knowledge Frederick Street Vision Express has the best eye treatment team in Edinburgh - I had visited them previously for an eye infection early lockdown 2020; I was impressed and grateful for the competence, organization, courtesy and consideration of the team at that time. I was not disappointed on this second visit to the Frederick Street centre - again calm, prompt, kindly, compassionate service, with expertise, confidence and genuine concern - how to deal with this eye trauma, what to expect in the next 5 weeks, and the perfect drops Hycosan Extra drops for optimal healing. If you have an eye problem, see the team at Vision Express Frederick Street, the very best in Edinburgh.
November 2022 by Uta Roxana
5* for London shops, NOT so nice experience in this shop.When I entered to inquire about daily contact lenses, with my own prescription, the consultant informed me that this was against the law.How is this possible considering that I purchase my contact lenses in this way in London?She was acting as like she didn't understand me, which also annoyed me. Pretending? We should be more accepting of other nations, in my opinion.She never heard the term "mail"?! I don?t think so!
November 2022 by Simon Price
Thank you so much to Amanada at Vision Express. I visited last week. I appreciated her advice choosing lens options and fitting in to existing frames. So helpful and I'll return to this branch because of it.
