December 2023 by Innes Manson
My kitchen was fitted as part of a new build. The initial planning was a good experience with the friendly staff in the showroom.We were very happy when we saw the kitchen on move in day, but then we started to notice issues (damaged parts, items not fitted correctly).Getting any movement on resolving these issues has taken months and when fitters attend they either don?t solve the problem completely, bodge it, or make some excuse to not rectify it at all. Other trades are often blamed for causing the problems, which may be the case, but is certainly not my issue to sort out.Overall a very poor experience. The showroom staff are polite and helpful, but the aftersales team and customer service are letting the side down.Look elsewhere for your kitchen needs or fit it yourself, you may do a better job!
October 2023 by Reece Munro
Would not recommend! The amount of times we got told they?d be at the house and there was a no show! Contact them several times and always late in replying. Waited nearly a year to get simple snagging done. Embarrassing
March 2022 by Brian Parker
Very helpful and professional service
December 2021 by Peter White
Still awaiting delivery of parts for leaky tap in kitchen.
August 2021 by Gary Murison Photography
I was fortunate to visit and photograph a kitchen once it had been fitted in a customer's home.The quality of the workmanship was excellent and the kitchen units, worktops and fittings looked stunning, making great use of the space and light in the room, and finished to a very high standard.Having met and corresponded with Elaine and some of the team, I have found them to be very friendly, professional and efficient.Based on my experiences, I would highly recommend a Riverside Kitchens kitchen!!
February 2021 by David H
Amazing classes. So friendly and welcoming. Very informative and interesting. We had a great time, can't recommend this highly enough. We will definitely be back for more.
January 2021 by Christopher Forbes
Great team very helpfull
January 2020 by Annelise 82
Great evening - Mexican night was amazing!
January 2020 by Caroline Turner
It was really lovely
June 2019 by Katarzyna ben taleb
Very bad customer service - since March I am loosing the time I bought the house of course kitchen has been fitted , but in March I have ordered additional shelves and wine rack and flowing shelf of course I got the price but I am still waiting for order to be done - and i am loosing the time - I was calling so many times and they are promising to call you back - we went personally 4 weeks ago person spoke to us and informed that order has been taken , but we do not know when will be done - so it is blocking us from the further steps forward - I was calling personally twice and they are telling they will call you back and ha no answer - After the writing the review my call has been answered very quickly - I was really nice surprised and Thank you Elaine manager my shelves will be fitted on Friday - so If you would like to order additional to your kitchen just contact Elaine the manager she is a very professional , she answers phones and mails very quickly and you know where you are.So we got Friday - my additional staff after calling so many times it is fitted - I have promised to change a little bit of review so I am doing focusing on the positive points - design and fitting a very good - but I am not changing my opinion that customers and dealing with customers and answering time and communication it is a very bad and needs to be improved.
June 2019 by Annelise Hastings
Great evening - Mexican night was amazing!
June 2019 by Allister Reed
Fantastic showroom with something for everyone.
February 2019 by Sarah Mackay
Having worked with Riverside Kitchens on a number of projects, we can highly recommend their design and dedication to deliver an excellent end result. We enjoy working with Elaine and her team.
October 2018 by Angela Cox
Love our kitchen! Any queries we had were dealt with promptly , fitters were all really friendly and professional.
September 2018 by Anne McRitchie
I love my new Riverside Kitchen the fitters were fabulous.
