December 2023 by Lisa Penman
Nice big store for all diy needs nice friendly staff.
October 2023 by Lisa Campos
Plenty parking. Easy access.Excellent service! Very helpful trying to find the exact part I needed for my bathroom.Beautiful Christmas decor available too.
October 2023 by Miss McG
Won't be back again. Manager who was on shift today was extremely arrogant. I was using the self scanner buying wallpaper stripper & a scraper. An old lady approached me and asked for ID, clearly the staff here are on a power trip. Asked to speak to the manager who was useless. I'm 31years old, I said I would go elsewhere & his reply was "you'll just get ID'd somewhere else". Well actually, no I didn't and I bought one from another business in the same industrial estate who said B&Q have a terrible reputation for customer service. I took my business elsewhere & will not be back. I phoned & made an official complaint. Funny thing was that wallpaper stripper is an 18+ product but they sold me that, what a jobs worth. Completely contradicted themselves. Manager needs to learn some customer service skills, as a manager myself in the health care industry I would never speak to someone the way I was spoken to that was paying for a service.I have what I need now anyway but will not be back in the Falkirk branch. Place is a shambles.
September 2023 by Ian G
Staff are like zombies, medium sized B&Q
September 2023 by Stephm Mcbride
Good store for DIY needs
August 2023 by Ian Finlay Robertson (Robo)
Had problems at self scan felt staff not very helpful was trying to pay with my phone on contract less but would let me was told need a card had to lave shopping go car to get my card start again still didn't work
August 2023 by Robyn Craig
Great variety, staff brilliant but quite expensive.
July 2023 by George Youngson
If u diving bags got everything ul need esy parkin good customer service
July 2023 by Jake Napoli
We had an absolute nightmare trying to return paint that was clearly mixed incorrectly. I have no idea how B&Q are getting away with it.The customer service over the phone is excellent, however in store (Stirling and Falkirk) is atrocious.If you're considering buying paint, I would go elsewhere if you're looking to receive an honest service without being given the run-around.Lesson learned, never again.
July 2023 by Fraser Mack
Very expensive. Rewards card not great held up the one cash register open while the customer & cashier tried to sort the endless E - mails for a discount voucher which ended up not working & customer was told couldn't be sorted as the line of customers was building up.
June 2023 by M S
BandQ Falkirk is so good lots if items you can buy / take hoeme today / dont need to order online in advanceStaff friendly and professionalBig 5 STARS !!!!!!!?
May 2023 by Nigel Benetton
Useful outlet for DIY and gardening. Member card gets you discounts. Not always the cheapest but convenient. Can always check their prices online.
May 2023 by Worker42
I rented a carpet cleaner and complied with the written instructions regarding ensuring the tank and brush were clean upon return. However, the staff insisted the entire underside of the machine should have been cleaned, although this is specified nowhere, and then expected me to clean it there in the shop! Truly appalling customer service, added to by the fact they thought it appropriate to raise their voices as I left. B&Q, at other locations, usually have staff that try their best, avoid this one.
April 2023 by Stephen Brown
Great shop with good knowledgeable staff and large range of products.
April 2023 by Mr Thomas
Shocking....this company used to have staff that could advise customers and assist them, now, it's self service and no help whatsoever.What in the hell were the suits thinking?You trudge through the store dragging or carrying heavy items and then have to scan and pay for them yourself....while any staff you see generally stand there and talk to EACH OTHER!It's a joke, why would I go there as a tradesman when I get 10% discount at wickes and they have staff that serves.B&Q you will pay for this arrogance and indifference towards your customers.
