January 2024 by Preet Whalla
Hi, we use Bank of Scotland from 10 years never had problem before as we stays in Stirling. Stirling staff was so lovely and supportive.we moved here and i am been to deposit some money I didn?t have any bags to sort money into, the lady gave me some bags to sort money out and i just have a seat and they told me very rudely to move away from seat. This makes me panic and very uncomfortable in bank, definitely i will complain regarding this , very unprofessional and uneducated staff who dont know how to speak to their customers. I am been to Royal Bank of Scotland and Tsb in falkirk,never had any issue with them. I hope to get respond for my complaint.
May 2023 by Yasir Ali
Very very bad costumer Service, i never see rude staff like Falkirk branch before.Just waste my one hour only for ID check.
April 2023 by Jackie Blair
The start are great always ready to help
April 2023 by Jp Payne
Had an issue when switching banks from Natwest to Halifax. Was advised by Internet banking team to head to BOS site for help. Met by the slightly eccentric and hilarious Eleanor and I mean that in the nicest way possible!! She handled my query professionally, made small talk with my daughter and ensured I was sorted before leaving the branch and gave me signposting to any additional help if needed. A credit to the bank!!
February 2023 by Stephen Roy Turvey
Would like to thank Laura for the help she gave my girlfriend Audrey over her difficulties,could not have got better and nicer service.Thank you Laura and all at Bank of Scotland at the Falkirk Branch.
July 2022 by Jacqueline Foley
Visited this bank today with my mum for an appointment with Helen. The staff from start to finish couldn't have been more helpful and welcoming.
October 2021 by Rebecca Torrance
Brilliant staff outstanding service always a pleasure ??? 2nd home ?
October 2021 by Giselle
Ignorant staff. Dont know the words sorry when they get things wrong
July 2021 by Riaz Mohammed
Friendly staff who are always available to assist in any way they can.
July 2021 by William Johnston
Staff very helpful ????
July 2021 by John M
It was well organized.
September 2020 by David Allan
Staff in grangemouth bank of scotland and falkirk bank of scotland are Amzing time they helpful with people oWith learning disabilities people grangemouth is number 1 and falkirk number 2
November 2018 by Alastair McAusland
What customer service. Rude
November 2018 by Lisa L
No gratitude
November 2018 by Simona Rossi
Personale accogliente con info esaustive
